Software Technical Support

Lisa Renee C. Williams

____________________________________________________________________________

____________________________________

Contact: 404-***-**** - **************@***.***

Highly skilled communications professional with over a decade of experience

consulting with and working for major corporate clients such as Cox

Communications, Ford Motor Company and Liberty Mutual.

AS400

Unix

Citrix

Active Directory

Word

Excel

Outlook 2003\2007

Vista

Remedy

Java

Windows 2000's

Blackberry Server

Windows 7

VPN

XP Professional

Microsoft Office

As an Implementation Support Specialist enterprise and vendors alike were

assisted with the following: Technical inquires through phone, email and/or

face to face contact with customers, Trained and documented processes of

support teams. Educated the users on their equipment i.e. laptops,

desktops, and software, Assisted users with installing and troubleshooting

software and hardware issues. Assisted users with VPN Access, created

Active Directory accounts, Deployed and upgraded hardware and software.

Performed workstation deployment of hardware and configured software

installations.

As Lead Technical Support Specialist end users were provided support on a

variety of hardware and software issues. Identified, researched, and

resolved technical problems. I responded to telephone calls, emails, and

personnel requests for technical support issues according to SLA. Tracked

and monitored the problem to ensure a timely resolution. Additional

responsibilities included; testing and analyzing software modifications and

enchantments, producing system generated reports, and assisting in the

month end process of PSA software systems.

As a Network Support Specialist users and vendors were provided technical

support for on the LAN/WAN networks. Insured that the enterprise wide

standards were met, Provided smooth functioning, maintenance and upgrading

of PC Hardware and Software, utilized the following operating systems Win

98, Windows 2000 and XP, Worked with local vendors and service providers

Network Operations Specialist responsible for the monitoring of a variety

of infrastructure systems such as routers, and switches. Processed

requests to Add/Change/Delete user profiles, Maintained accurate inventory

of all hardware and software assigned to enterprise users. Assured network

reliability and reported outages to escalation team.

CCNA (Cisco Networking)

A+ Hardware

MOUS (Microsoft Office User Specialist)

Panduit (Communications Line Installation)

Contact this candidate