Customer Service Manager

Daniel Van Orden

*** ******* ***** *******, ** **047 Phone: +1-404-***-****

Email: ******************@*****.***

EDUCATION

Aug 2010 – Dec 2011 Bachelor Transportation/Logistics Management

American Public University, Charlestown, WV

Aug 2000 – May 2003 Bachelor Communications

Georgia State University, Atlanta, GA

EMPLOYMENT

Refreshment Works, Norcross, GA USA May 2007 – July 2010

Route Coordinator/Driver

• Independently responsible for receiving, stocking, and delivery of product

• Inventory of warehouse and truck

• Management of suppliers and inventory replenishment

• Maintain company standards and processes providing quality customer service

• Promotion of upgraded products to customers

• Sales data entry

• Train new employees

Quail Creek Construction, Monroe, GA USA Jan 2006 – May 2007

Operations Manager

• Supervision and delegation of duties for up to five employees

• Inventory tracking of supplies and tools

• Maintenance of construction sites

• Order, obtain, and deliver supplies for use on site

• Quality Management

Lenders Recovery Service, Lilburn, GA USA Feb 2005 – Jan 2006

Driver

• Ensure compliance with Department of Transportation “DOT” regulations

• Map route schedules

• Daily documentation of work performed

• Communicate possession of vehicles

Georgia Carland Inc., Norcross, GA USA Jun 2002 – Feb 2005

General Manager

• Oversee all aspects of the business – purchasing, sales including financing and service/maintenance

• Supervise employees

• Use dealer software to process/tailor contracts for customer requirements

• Accounts payables and receivables including debt collection

• Inventory management

SOFTWARE SKILLS

Microsoft Excel, Word, PowerPoint

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