Customer Service Administrative Assistant
Resume:
TRACY WASHBURN
Barre, VT 05641
*.********@****.***
SUMMARY:
Dispatch expertise for coordination of efficient work flow in cable industry
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Skilled in trouble shooting software and hardware issues
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Management experience in cable/ communication industry
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COMPUTER SKILLS:
Microsoft Programs: Word, PowerPoint, Excel and Access
Peach Tree Reflections NetMeeting
Outlook Express Novell GroupWise Peopleware
EMPLOYMENT HISTORY:
CABLEVISION Oakland, NJ 2004 – 2009
DISPATCHER
Trouble shot hardware and software issues with the technician in the field at subscribers home or
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business.
Trained new hires in dispatch.
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Worked as team with other dispatchers in resolving escalation hardware and software issues.
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RFM SERVICES Clifton, NJ 2002 2004
OFFICE MANAGER / DISPATCH COORDINATOR
Responsible for daily office duties including answering the phones, creating filing system, managing fleet
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maintenance and processing accident reposts.
Interviewed and hired staff for both dispatcher and field technicians.
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Processed payroll and Cablevision billing.
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In charge of shift scheduling for supervisors, dispatch department and field technicians.
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NUMISMATIC GUARANTY CORPORATION OF AMERICA Parsippany, NJ 2000 – 2002
ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE REP
NGC is a third party company that authenticates grades and encapsulates US and World coins.
Responsible for processing dealer membership applications: completed thorough background checks and
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created new dealer accounts.
Responsible for notifying applicants of denial due to inadequate background clearance.
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TRACY WASHBURN
17 East Parkside Terrace
Barre, VT 05641
*.********@****.***
Receptionist duties: answered 25 line switchboard and greeted visitors.
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Shipping & Receiving Department: examined coins sent by customers and logged into data base; filled dealer
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re quests.
CERTIFIED COLLECTORS SOCIETY
ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE REP
CCS is a club generated to allow the general public to submit directly to NGC.
Assist in the development of Certified Collectors Society.
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Responsible for all aspects of processing new membership applications, including processing membership
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fees for accounting.
Answer customer service calls.
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NUMISMATIC CONSERVATION SERVICES
ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE REP
NCS conserves coins that than goes on to be graded at NGC.
Responsible for processing and maintaining membership database.
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EDUCATION:
Small Business Management Certification, Sussex County College, Sussex, NJ
Marketing Management & Hospitality Program/ Diploma, Barre Vocational Center & High School
Barre, VT
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