Quality Assurance Support
Resume:
Page *
VICTORIA NZE
************@***.*** **** Lakerun Court
951-***-**** Riverside, CA 92505
OBJECTIVE: Seeking a position where 8 years of computer System Administration and Call Center
experience will add value to operations
SUMMARY:
• 8+ years of Microsoft products, Exchange Server and Customer Support experience.
• 6+ years of Novell NetWare and Windows 2000/XP/NT/98 clients support.
• Knowledge of VPN, TCP/IP, DHCP, DNS, WINS, SMTP, POP3, FTP.
• Configured Windows server 2003, Exchange Server 2000/2003, set Security and Group policies,
added users and components.
• Strong understanding of Network concepts, 7-layer OSI model, network segmenting
• Strong background in large Call Center/Help Desk environment.
EDUCATION: Certified MS Windows Server & Exchange Server/Outlook (server & client)
Certified DOCS Professional, Document Management Systems 1997
Certified NetWare Administration, Novell OS 1996
B.S HealthCare Management, La Salle University Mandeville LA 1994
EXPERIENCE:
CALIFORNIA HEALTH, ALCOHOL & DRUG ABUSE EDU. PROGRAM, INC, CA 2008 -2010
Computer Support /Program Quality Assurance Specialist
- All computer installation and configuration
- Providing complete small network setup.
- Create and modify user accounts
- Managed moves, adds, changes and deletes of client accounts..
- Providing end users training on the use and operation of Microsoft Windows PC and applications.
- Perform routine computer maintenance, optimization, antivirus definitions and etc.
- Facilitates education of staff on documentation process, such as patient intake process, treatment
plan, progress notes and different level of sessions (group and/or individual).
- Assists in medical record reviews and assists with developing needed action and education
plans/needs accordingly to ensure compliance with State and Federal Law at all times.
CB RICHARD ELLIS – Torrance/Newport Beach, CA 1999 - 2005
HelpDesk Support Analyst
- Provided technical support for 2000+ local and remote users in CBRE National Email Helpdesk.
- Administered mixed environment of 100 Microsoft Mail and Exchange 4.0 servers across WAN.
- Configured Novell (version 5) user accounts, security access and remote access accounts.
- Documented process and procedures for both technical support team and user guides.
- Involved in configuration and deployment of Exchange 5.5 Email Servers in Novell environment.
- Exported email accounts from MS Mail, converted and imported to Exchange 5.5
- Administered and Configured Novell user accounts, security access and remote access accounts.
- Managed moves, adds, changes and installation of applications
- Performed backup and restore database for the entire network.
- Provided different levels of Users Support.
VICTORIA NZE
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ABLESTIK LAB INC. – Long Beach, CA 1998 - 1999
NetWare Administrator
- Provided network support to 10 small and midsize companies in a service provider environment.
- Created and managed user/group accounts and granting rights to appropriate files and directories.
- Assign IP address to client’s workstations by enabling DHCP Client.
- Installed and configured Netware Client32 on user’s workstation.
- Add, change, move users on the network.
- Assist users to resolve network connectivity/application problems remotely, or at their desktop and
related technical problems.
- Maintain database of network problems and solutions for the network team using Lotus Notes.
- Perform routine checklist and update trouble tickets/helpdesk support.
- Open trouble tickets with facility vendors when line problems occur
INFOPRO INC. – SILVER SPRING, MD 1997 - 1998
Netware / Software Administrator (Contract Position)
- Participated in the installation and configuration of Sybase 10 on a Netware 4.1 server in support of
the Docs Open (Document Management Application System), JIS, and DCA database on the US
General Accounting Office (GAO) Network.
- Direct Netware 3x/4x network support, troubleshooting related issues to connectivity.
- Administration and maintenance of users, group accounts and profiles on NT 4.0 servers.
- Participated in series of upgrades, software updates and library consolidation projects.
- Provided end user training on the use and operation of different applications.
- Provide Docs Open and Sybase database support using DBMS tools (ISQL, WISQL).
- Perform Sybase database administrative support including performance monitoring, tuning, and
backups and ensuring data integrity (using MS Access base script language).
- Provide 1st / 2nd level support for GAO users’ nation wide on variety of applications.
GMSI INC. – Bethesda, MD 1996 - 1997
Netware / End User Support Specialist (Contract Position)
- Providing 2nd Level Support for the Corporate Help Desk.
Provided phone and helpdesk support to end users for troubleshooting, identification, and resolution
of desktop and network problems.
- Maintaining Files Shares
- Administration of User Accounts
- Administration of Various Application Accounts
- Provided software support for our customers locally, nationally, and globally.
- Created and managed user/group accounts and granting rights to appropriate files and directories.
- Participated in upgrading Netware 3x to 4.0 servers.
- Installed and configured Docs Open systems at DOE (Department of Energy) contract site.
- Conducted systems analysis to identify customer’s functional requirements
- Generated a comprehensive workflow report at the SBA (Small Business Association) contract site.
- Provided Docs Open system support at GMSI’s SBA (Small Business Association) contract site.
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