Customer Service Manager

Ashley N. Truss

***** ****** **.

Surprise, Az **388

614-***-****

*************@*****.***

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Objective

Acquiring a position within the company that will allow me to grow and gain

more experience in my professional career.

Abilities

4 years of customer service

5 years team lead experience

Excellent written and verbal communication skills, with attention to detail

Ability to maintain composure in busy environment

Self starter with a can do attitude; ability to work well with others

Adaptable to any situation

Employment History

2003 - 2005 Dole Fresh Vegetables, Sprinfield, OH

Assembly Line Worker

Worked on assembly line cutting lettuce and packaging salad. Counted

inventory for pick-up. Team lead over 10 workers.

2005 - 2009 Teleperformance USA, Columbus, OH

Team Lead

Customer Service Rep on the Sprint Project from 2005-2007. Answered phone

and assisted other agents. In 2007, transferred to the USA Mobility

Project in Columbus. Answered calls regarding programming and billing

issues. Take escalations on the Team Lead line. Set-up new accounts for

potential customers. Also work with new agents on the floor as well as

assist supervisors with coaching.

2009- Walmart, Surprise, Az

Cashier

As a cashier I provide excellent customer service everyday. Help all

customers and make them feel welcome while at Walmart. I also work at the

Customer Service desk where we Listen to customer complaints and except

returned tems customer no longer need, didn't want, or could be damaged.

Customer service Manager

Manage 40-50 cashier to provide excellent customer service. To have respect

for the individual and for themselves. Train how to obtain information that

will be needed to perform all job functions.

Education

Springfield North High School, Graduated 2003

Springfield Clark Joint Vocational School, Graduated 2003

References

Available upon request

Contact this candidate