Real Estate Customer Service

QUALIFICATIONS

I have held a wide variety of jobs and progressed from Associate through

Management positions with responsibility ranging from Administration,

Management to Sales and Marketing. I am well trained in book

keeping/accounting and all phases of the mortgage industry,

sales/marketing, and customer service, utilizing my skills in negotiation,

communication and problem solving techniques. I have worked with numerous

business owners, lenders, brokers and loan officers to strategize programs

that would best fit their needs. Because of my detailed organization,

processing and mortgage/real estate skills, I have brought numerous loans

to a successful close.

PROFESSIONAL EXPERIENCE

Accounting/Booking

Maintained proper activity in computing figures with speed and accuracy,

operating computer programs to retrieved processed data; controlling and

supervising large amounts of cash flow, and obtaining accountability of

transactions.

> Set up and maintained all billings and account payables/receivable;

wrote checks for vendors and operating expenses

> Set up and maintained payroll & H/R

> Prepared monthly, quarterly reports: Federal and State agencies

> Reconciled monthly bank statements

Administration/Management

Provided direction and supervision for staff. Interviewed and hired support

personnel. Conducted performance reviews and recommended salary and bonus

increases for staff. Developed/updated numerous forms and manuals to

maximize office performance.

> Responsible for the supervision of the smooth day-to-day running of

the processing department

> Decision planning, scheduling to meet deadlines

> Assisted in the development of departmental goals and objectives and

the development of staff through team work

> Assisted upper management with other pertinent duties

> Served as liaison between company and management

> Assisted in the management of multiple properties through compliance

and administrative procedures

Sales/Marketing/Marketing Analysis

Provided a broad based flow of data for buyers and management to assure

continuing high level profitability - Assisted in producing high sales

volume - advancing personal profitability to the "Million Dollar Club"

> Proficient with consumer real estate financing, including

correspondent banking techniques

> Designed and wrote copy for brochures, flyers and display ads

> Negotiated final sale price, date of possession, and secured most

appropriate lending institute for buyers

> Devised contracts for the consummation of sale

> Developed media and promotional packages/wrote press releases for

governmental/political appearances

Mortgage Processing

Proficient in problem solving techniques in meeting conditions with

underwriters, title companies, loan officers, venders, etc. I also

specialize in team motivation/effort in developing proficient working

systems

> Reviewed client application (authorizations, 1003, GFE, TIL), etc -

for proper input

> Disclosures/RESPA documentation

> Ordered credit reports, appraisals, title commitments, payoffs,

verifications (VOE, VOR, VOD, VOL/VOM, etc.)

> Communicate loan process to client

> DO/DU originations

> Preparation of documentation, lender submission, client explanation

(LOX), etc

WORK HISTORY

Controller

Wolf Protective Agency (Coon Rapids, MN) November 2007 - June 2009

Loan Account Manager

First Franklin (Bloomington, MN) March 2007 - October 2007

Processing Supervisor

G.R. Lending (Bloomington, MN) July 2005 - March 2007

Accounting Assistant

Farmers Legal Action Group (St Paul, MN) 2004 -2005

Loan Processor/ Real Estate Associate

Victory Realty & Mortgage (Golden Valley, MN) 2002 -2004

Business Manager/Bookkeeper

Urban Hope Ministries (Minneapolis, MN) 1997-2004

Real Estate Associate

Burnet Realty (Bloomington, MN) 1994-1997

Administrative Assistant/Public Relations

Legacy Management (Edina, MN) 1992-1994

Marketing Analyst

Fingerhut/C.O.M.B. (Minnetonka, MN) 1988-1992

EDUCATION

University of St. Thomas, St Paul, MN - 1981

Accounting, Minnesota Scholl of Business - 1986

Burnet Realty Institute (GRI) - 1995

TRAINING/SKILLS

MN Real Estate License/PROSOURCE, St Paul, MN - 1994

Software:

. Microsoft Office Suite: Word, Excel, Access, Power Point, Outlook,

Publisher, Visio

. Lotus Notes

. QuickBooks

Mortgage Origination Systems:

. Encompass

. Calyx Point

. Genesis

Freddie Mac DU/DO

Familiar with various Lender/Banker websites

Fannie Mae - AMN site (foreclosure)

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