Customer Service Manufacturing

ANN M. GRAHAM

**** ****** ****** ***** *********: 619-***-****

Chula Vista, CA 91914 *********@*******.***

SUMMARY

A results oriented professional Senior Materials Planner in a New Product Introduction/Pilot

Line/Volume manufacturing environment. Demonstrated strengths in procurement, planning and

supply chain management within the Semiconductor Industry. Excellent written and oral

communication skills. An energetic contributor who recognizes business needs and acts

decisively to meet them. Able to communicate with all levels of management and across

functions of an organization.

EXPERIENCE:

QUALCOMM CORPORATION (FLO TV), San Diego, CA Dec. 2007 – Present

SENIOR PLANNER

• Manage Site Tracker (Production Schedule) to support field requirements.

• Manage and plan all equipment requirements.

• Generate and manage all purchase requisitions for new requirements and spares demand.

• Maintain inventory levels per forecasted plan and expedite shortages.

• Prepare, track and present inventory turns for entire division.

• Coordinate with Site Managers and suppliers on ensuring material availability.

KLA-TENCOR CORPORATION, San Diego, CA Dec. 2006 – Dec. 2007

BUYER/PLANNER

• Negotiate for best cost, delivery and quality with supplier base.

• Resolve supplier problem sheets with appropriate functional groups.

• Resolve Manufacturing and Spares shortage issues and improve On-Time Delivery.

• Resolve Accounts Payable issues.

• Sole purchasing support responsible for obtaining materials and components.

• MRP and production planning to maintain adequate inventory and manufacturing work

orders for Production and Spares demand.

APPLIED MATERIALS INC, Santa Clara, CA 1990 – 2003

PRODUCT MARKETING ENGINEER III – SPARES Division

• Forecast spare parts requirements for semiconductor manufacturing equipment.

• Track installed based growth and business/technology shift to optimize field and

distribution assets for maximum customer service.

• Manage all engineering change activity for the Spares Division

• Identify and implement strategic programs to support organizational objectives and

improve process flow/productivity.

• Support critical needs during the product life cycle with emphasis on new product

introduction and end of life transition.

• Prepare and present monthly operations for the divisions. Utilize these review

opportunities to review process gaps, division support requirements and any division

issues.

MANUFACTURING/MARKETING SYSTEMS ANALYST – DSM Division

• Support the slotting and scheduling of all non-system orders and system orders for Intel,

Korea and Japan accounts for the DSM division.

• Liaison between Marketing and Manufacturing.

• Create and maintain the Master Production Schedule for a large division to serve as a

preliminary capacity plan for Manufacturing as well as a commit tool for Marketing.

• Assist in creating monthly Build Plan to upper management.

• Maintained the integrity of the Master Production Schedule.

PRODUCTION PLANNER – RTP Division, PDD Division and CVD/ETCH

Division

• MRP and production planning to maintain adequate inventory and manufacturing work

orders for Production, Research and Development and demand related to non-production

orders, such as Spares, other divisions and engineering.

• Justify and control excess and obsolete material weekly. Research and reconcile root

causes of excess inventory and stock shortages. Review discrepant materials with

Engineering. Determine root causes and identify whether to re-order material to reduce

excess inventory investments.

• Manage all ECO’s, ensuring proper effectivity dates are set.

INVENTORY PLANNER – RTP Division, PDD Division and CVD/ETCH Division

• Analyze usage data and reports to order inventory to satisfy level goals and management

inventory objectives.

• Maintain inventory levels per plan and expedite shortages.

• Review MRP on a regular basis; Launch all orders on time; Reschedule and cancel orders

when necessary.

• Control Excess and Obsolete.

• Manage all ECO’s.

CES BUYER/PLANNER – CVD/ETCH Division

• Plan and purchase Customer Engineering Special inventory for the Precision 5000

product line.

• Target key suppliers for partnership to support research and development while achieving

strategic company goals.

• Respond to OEM and fabrication requirements in a fast paced environment using MRP

and CES documentation.

• Negotiate price reductions.

• Expand vendor base.

• Manage all CES ECO’s.

• Control Excess and Obsolete material.

EDUCATION

San Diego State University, BS in Production Operation Management – pending.

PROFESSIONAL DEVELOPMENT

SAP, Oracle, Maximo, Lotus Notes, Microsoft Windows, Excel, Word, PowerPoint and Access.

Modules in MRP, Master Scheduling and Just-In-Time.

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