Customer Service Sales
Resume:
ELAINE COLVIN
Los Alamitos, CA ***** ******.********@*****.*** (562)
Administration Assistant or Customer Service Representative
Offer extensive experience and strong customer service skills with ability
to demonstrate positive results, professionalism and focus on customer
satisfaction. Key competencies include:
. Sales / Marketing Support
. Training: Operations / Sales
. Exceptional communication and organizational skills
. Ability to multi-task, set priorities and follow up on all
customer commitments.
. MS Word, Excel and PowerPoint
PROFESSIONAL EXPERIENCE
BDS NATURAL PRODUCTS, Carson, CA 2009-2010
Customer Service Representative
As part of the Customer Service team, handled sales and marketing in wide
variety of functions, optimizing sales potential and operations.
. Assisted customers with orders, returns and quotes.
. Updated and maintained customer data base.
. Coordinated and attended vendor trade shows.
OFFICE DEPOT, Signal Hill, CA 2008-
2006
Global Accounts Service Consultant
Support person for Global Sales team, worked effectively in team support
environment to achieve customer satisfaction and sales goals.
. Handled all internal and external sales department communication.
. Coordinated customers quarterly business reviews.
. Provided sales teams with off-site support.
. Designed promotional materials to increase sales.
Bid Administrator 2006-
2002
Help Desk Support person for inquiries, training, and troubleshooting on
various sales computer programs.
. Documented processes, training materials and system enhancements as it
relates to internal computer systems such as AS400, Solar and ACT.
. Designed and implemented new employee training.
Information Systems Manager 2002-1999
Manager Bids, Contracts and Computer Room departments.
. Compiled, sorted and verified database files to ensure bids and
contracts are in compliance with company agreements.
. Simultaneously managed multiple projects under tight deadlines.
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