Customer Service Administrative Assistant

NANCY

JOUVE .

**** ***** **., ********, ** *****

Phone: 646-***-**** E-mail: **********@*********.***

AREAS OF EXPERTISE

** ***** ** ******** ******* / Banking and Luxury Clientele Experience

20 Years of Translation and Interpretation, English/Spanish

Solid Account Management skills

Strong Negotiating Skills in Sales

WORK EXPERIENCE

BROKER RELATIONS AND SYSTEMS MANAGEMENT 2006 - 2009

The Luxury Brokers, LLC, Colorado Springs, Colorado

Responsible for handling broker inquiries with detail and courteous services, while insuring that all issues

are solved in a timely manner. Filed all account reports for monitoring. Handling new and existing broker

accounts. Managed short term projects. Created pleasant customer atmosphere.

CUSTOMER SERVICES/TRANSLATOR/INTERPRETER 1998

- 2006

Bank of America, Colorado Springs, Colorado

Responsible for professionally handling customer inquiries with urgency and speed, while ensuring

mutually beneficial outcome. Handle account fraud prevention analysis. Establish fast, friendly, sincere

rapport while reaching solutions with customers.

Recognized for Outstanding Performance Bank of America’s Summit Awards.

Awarded Bank of America’s President’s Club for average monthly sales of $500,000.00.

Consistently singled out as a top performer with highest quality customer service.

Handled more than 23,000 customer calls annually.

NEW ACCOUNT REPRESENTATIVE, TRANSLATOR/ INTERPRETER 1995 - 1998

CS International, Colorado Springs, Colorado

Managed International accounts, troubleshot customer usage problems, assisted customer and agent

questions and concerns, created and updated policies and procedures.

ADMINISTRATIVE ASSISTANT, TRANSLATOR/INTERPRETER 1994-1995

Hispania News, Colorado Springs, Colorado

Wrote edited and proofread articles, administrated accounts payable, performed all data entry processes,

translated and interpret customer questions and concerns.

Pikes Peak Community College, Colorado Spring, Colorado

E DUCATION:

Architectural Major

Anne Arundel Community College, Arnold, Maryland

Business Information Systems/ Property and liability, fire, and multiple-line insurance

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