Customer Service Manager

Tramaine L. Hasty

**** ******* ** ************, ** 46237 317-***-****

****************@*****.***

Objective

To bring forth great structure of diligence and motivation with a purpose to expand the vision of a well

established company. To add an inspiration of leadership and growth to a team

Education

ECPI College of Technology, Charlotte NC July 2010

Business Systems Administration

GPA: 3.7

Phi Theta Kappa

Summary of Qualifications

*Interviewing new/existing employees

* Employee credentialing analysis

*Joint Commission study

* Excellent communication skills (verbal and written)

* Excellent interpersonal skills and superior customer service skills

* Remarkable ability to maintain a professional image at all times through appearance and dress

* Great ability to manage time effectively and perform multiple tasks simultaneously

Professional Experience

Favorite Healthcare Staffing Indianapolis, IN

July 2010 Oct 2010

Credentialing Specialist

Staffing employees on temporary accounts

Credential and background inquires

Maintenance of employee records

Interviewing new/existing employees

Building new employee files

Auditing existing files (I-9, license expiration)

Cirrus Medical Staffing Charlotte, NC

Feb 2009 – July 2010

Staffing Coordinator

Staffing employees on temporary accounts

Credential and background inquires

Maintenance of employee records

Marketing new areas to qualified employees

Inquiring of each state law requirements

Interviewing new/existing employees

Building new employee files

Auditing existing files (I-9, license expiration)

Hampton Inn, Columbia, SC

Oct 2004 - Feb 2009

Front Desk Manager

Managing a team of 12 employees over the daily operations

Conducting interviews and disciplinary actions

Marketing and Sales of property

Scheduling of hours, ordering of supplies

Respond quickly to guest requests in a friendly manner.

Follows up to ensure guest satisfaction

Hampton Inn, Columbia, SC

Guest Service Representative

July 2002 - Oct 2004

Greeting guest in and out of property

Making reservations & customer service

Up sale of property features

Respond quickly to guest requests in a friendly manner.

Follows up to ensure guest satisfaction

Contact this candidate