Customer Service Sales

Randi L. Hidalgo

210-***-****

************@*****.***

OBJECTIVE To utilize my skills and experience to advance my career.

EDUCATION University of the Incarnate Word

San Antonio, TX

BA in Communications

Dec 2008

WORK EXPERIENCE

Jan 2009 to Lead Teller

April 2010 Wells Fargo

*Assist customers with transactions

*Suggest products to customers

*Obtain quarterly product sales

*WOW customer service

*Coach teller team

*Perform opening and closing procedures

*Teller Ambassador/Trainer

April 2007 to Operator/Assistant

Dec 2008 Bass Pro Shops

*Answer phones/Transfer calls

*Provide customers with needed information

*Make copies and file all necessary documents

*Distribute checks

*Distribute as well as take in and review employment

applications

*Handle all evening and weekend office work

*Schedule range and conference room appointments

*Manage operators work schedule

*Assemble new-hire packets

*Manage attendance binder

*New hire training

Sept 2007 to PR Intern

January 2008 Witte Museum

*Assist PR Management and team with assignments

*Writing scripts

*Writing Press Releases

*Constructing commercials and 10 minute spot

*Updating media database

Aug 2006 to Customer Service Rep

April 2007 Redcats USA

*Answer phones

*Take customers orders

*Assist customers with problems

*Computer work

AREAS OF Microsoft Word Power Point

Communications

KNOWLEDGE Switchboard Public Relations Excel

Basic Quickbooks In Design Illustrator

Photoshop Publisher Writing for the

Media

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