Customer Service Manager

D ouglas Rodriguez

**** ** *** ** **, Miami, FL *3193

786-***-****

*********@*****.***

OBJECTIVE

To obtain a position in an organization as a desktop support or help desk technician, where I can utilize

the technical/problem solving abilities.

SKILLS PROFILE

Profound knowledge of Windows Operating Systems: 2000, XP, Vista, 7. Installing, configuring, and

•

troubleshooting.

• Working knowledge of network components and infrastructure: LAN, WAN, remote desktop, firewall,

printer and file sharing, client/server, router, etc.

• Experience in providing support over the phone and through remote desktop applications.

• Proficient in Microsoft Office Suites: 2003 and 2007 and Outlook Email applications.

• Experience with laptop repair: taking apart, component replacement, motherboard soldering.

• Ability to provide great customer service at all times with no exceptions.

Excellent oral and written communication and interpersonal skills.

EMPLOYMENT HISTORY

Desktop Support Technician/President November 2009 Present

Hardwired Tech. Corp, Miami, FL

• Provided technical support for Retail and Small Business customers.

• Performed services in accordance with contract: periodic cleaning, back ups, virus removals,

spyware removal, network maintenance, etc.

• Advised customers on software and hardware needs and purchases.

• Provided in depth laptop repair and iPhone and mobile device screen repair services.

Personal Banking Representative March 2007 Present

BankAtlantic, Miami, FL

• Proactively seeking new accounts, and expanding existing customer relationships

• Use computer on a daily basis and provided my own technical support up to my set privileges.

• Processed applications for all types of financial services: credit card, loans, checking/saving

accounts, etc.

Shift Manager April 2005 March 2007

KFC/Long John Silver, Miami, FL

• Lead a team of employees during my shifts.

• Created Reports on a daily basis showing performance and goals.

• Performed inventories in the store every shift.

EDUCATION

Diploma May 2006

Felix Varela High School, Miami, FL

Certifications

CompTIA A+ 2009 Edition

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