Project Manager Software

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A position as a Systems Administrator, Project Manager, or Senior Systems

Analyst that utilizes my knowledge and experience and provides me with

versatile and challenging responsibilities.

SUMMARY OF QUALIFICATIONS

Established track record with 15 years of cross-platform experience in

systems administration, including analysis, installation, configuration,

maintenance, and upgrades of Microsoft Windows server operating systems and

applications. Excellent complex problem solving skills and technical

support abilities with migrations, acquisitions, and database applications.

Ability to maintain a reliable and methodical approach to support and

documentation. Superior ability to learn new material quickly. Uncommon

ability to work independently and as a team player. A proven record of

reliability, the ability to perform under time constraints, and good

judgment under pressure.

COMPUTER SKILLS

Hardware: HP Server Hardware, PC Hardware, SATA & IDE Hard

Drives, SCSI Devices, Attached Storage, Peripherals

Software: SQL Server 2000/2005, Microsoft Exchange Server 5.5,

2000/2003, Active Directory, Group Policy Management,

Microsoft Office Professional Suite, Symantec Backup Exec,

Vmware, Citrix Server, IPS-Sendero

Accounting/Investment Applications, Fortis Document Imaging Systems,

Aconis Imaging Software, Various Antivirus/AntiSpyware Applications,

Shavlik Patch Management, Nortel VPN Client

Operating Systems: Windows 2003/2000/Vista/XP/NT/98/95, DOS

Database Platforms: Microsoft IIS, Microsoft SQL 2000/2005, Oracle

Clients 8 & 9, iVue Data Warehouse

Networking: TCP/IP, DHCP, DNS, Cable, hubs, cabling

CERTIFICATIONS & TRAINING

1 A+ CompTIA (December 2000 )

Microsoft Windows 2000 Network and Operating System Essentials (2001)

Implementing Microsoft Windows 2000 Professional and Server (2001)

System Administration for Microsoft SQL Server 7.0 (2001)

Implementing a Database on Microsoft SQL Server 7.0 (2001)

VMware (2006)

PROFESSIONAL EXPERIENCE

NewAlliance Bank New Haven, CT 11/1999 - Present

Senior Enterprise System Administrator Supervisor:

Bruce Crowell

. Administration of all aspects of Microsoft licensing agreements.

. Administration and Maintenance of Windows 2000/2003 Servers, Domain

Controllers, Active Directory, Exchange Servers, SQL Servers, and

various other member and database servers, 1500 user accounts and 1900

workstations.

. Administration of VMware Virtual Server Environment utilizing VMware

Virtual Center.

. Coordinate hardware and software installations to ensure work is

performed in accordance with company policy. Recommends resolutions

and coordinate the implementation of the approved course of action.

. Coordinate testing, upgrade and configuration of applications, system

files and services. Ensure changes are in accordance with appropriate

operating procedures. Research, Design and Implementation of New

Systems, Migrations and System Integrations - including network

migration for Windows NT 4 and Novell to Windows 2000 Active Directory

Domain.

. Utilize standard corporate tools to record changes, service requests,

and problem activities for tracking purposes.

. Develop and maintain installation and configuration procedures.

Contribute to and maintain system standards.

. Research and recommend innovative, and where possible automated

approaches for system administration tasks. Identify approaches that

leverage our resources and provide economies of scale.

. Perform daily system monitoring, verifying the integrity and

availability of hardware, server resources, systems and key processes,

reviewing system and application logs, and verifying completion of

scheduled jobs such as backups.

. Perform daily backup operations, ensuring all required file systems

and system data are successfully backed up to the appropriate media,

recovery tapes or disks are created, and media is recycled and sent

off site as necessary.

. Third Tier - Technical Support including hardware, software, LAN, WAN,

and peripherals. Coordinate and monitor troubleshooting to isolate

and diagnose system problems: document system events to ensure

continuous functioning. Recommend course of action and implement as

approved.

. Repair and recover from hardware or software failures. Coordinate and

communicate with impacted constituencies. Staged testing of disaster

recovery procedures.

. Apply OS patches and upgrades of servers and workstations on a regular

basis, and upgrade administrative tools and utilities. Configure / add

new services as necessary.

. Maintain operational, configuration, and other procedures, including

SOX compliance.

. Perform ongoing performance tuning, hardware upgrades, and resource

optimization as required. Configure CPU, memory, and disk partitions

as required.

. Communicate effectively with management, colleagues and end users

regarding hardware/software conversions and upgrades. Assess and

resolve unforeseen conversion issues of system migrations and

integrations.

. Data Warehouse query building, job and report scheduling and EIS

design.

Medical Manager Northeast, Inc. Meriden, CT

07/1999 - 10/1999

(Formerly ProMed Systems)

Software Support Specialist/Conversion Coordinator Supervisor: Bill

Kottage, Jr.

. Coordinate client conversions from ProMed Systems software to Medical

Manager Software, between NY and CT offices.

. Communicate effectively with Management, Marketing, Programming,

Hardware and Training Departments, regarding software conversions. .

. General administrative duties including answering an eight line

switchboard.

. End User Software Support for ProMed Practice Management Clients.

. Troubleshoot Software Errors

ProMed Systems, Inc. New Haven, CT

05/1997 - 07/1999

Software Support Specialist and Trainer Supervisor: Bob

Seekamp

. End User Software Support for ProMed Practice Management Clients

. Train New Clients on the Practice Management System

. Upgrade Clients to New Software Versions

. Troubleshoot Software Errors

. Write Practice Management Client Manuals, as well as Support Manuals

for back office staff on Windows '95, Xenix, and Unix Operating

Systems

. Establish and Maintain Favorable Client Relations

2 Education

College: Gateway Community Technical College, North Haven, CT 06473

Major: Computer Engineering

A.S. in Computer Engineering (May 2000)

High School: Eli Whitney Regional Vocational Technical School,

Hamden, CT 06514

Major: Industrial Electronics

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