Customer Service Representative
Resume:
OBJECTIVE
To obtain a customer service position within your company
PROFESSIONAL PROFILE
?Customer Service/Order Entry ?Problem Resolution
?Customer Management Suite ?Imaging
?Windows ?Ms Word, Lotus, Power Point
?Determined, motivated to succeed ?Ability to multitask
?Works well in a team environment ?Excellent Communication Skills
?Organize ?6050 KPH
WORK EXPERIENCE
11/27/2006-02/2/2010 PNC Global Investments Westborough,
MA
Account Resolution/Broker Services
? worked in the back office of transfer agent, assisted financial
representatives and shareholders with any questions.
? Researched and resolved any issues that may have taken place.
? Requested corrections on tax documents stopped and replaced redemption
checks.
? Processed financial and non financial adjustments on accounts in a timely
manner.
04/10/2006-11/14/2006 R.G Shakour Westborough, MA
Customer Service Representative
? Took orders over the telephone from either customers or field
representatives
? Tracked and cancel orders.
? resolved any issues that may have occurred in a timely manner per company
procedures.
10/17/2004-12/30/2005 Complete Staffing Southborough, MA
Customer Service Representative
? Worked as a customer service representative in a inbound call center.
? Researched transactions involving transactions that took place on TJX
Companies gift cards.
? Adjusted customer accounts if needed.
EDUCATION
Graduate of Quincy High School Quincy, Mass
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