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Project Manager Customer Service

Location:
Collinsville, IL, 62234
Posted:
October 15, 2010

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Resume:

Stephanie M. Dickinson

**** *. **** ( Collinsville, IL 62234

Cell: 618-***-****

abijdg@r.postjobfree.com

Objective: IT Systems Analyst

Summary of Qualifications:

. St. Louis University Magna Cum Laude Graduate in Information

Technology and Finance

. Masters of Business Administration (MBA) from Baker University.

. Thirteen years intense Business Experience

o Five years at Accenture Consulting, communicating with

clients in government, financial, non-for-profit, and

private utility leaders gathering requirements and leading

them through all phases of the project life cycle.

o Eight years as a Departmental Manager, at the world's

largest educational material distributor, Scholastic Inc.,

responsible for certain computer projects, planning,

implementation, training both high level executives and

employees.

. Intense presentation experience utilizing presentation software

tools including but not limited to POWERPOINT, WORD, EXCEL and

certain HTML markup web-based computer languages.

Professional Experience

Program Development & Presentations

. Educated executive staff and regional executives regarding

current projects/issues.

. Created training program to minimize learning curve for a team

with high turn-over.

. Persuaded executives to embrace a $700,000 project initiative to

replace shipping and manifesting system.

. Developed and presented two day seminar to Texas market

participants on gaps within current legislation.

. Define corporate goals/objectives and secured funding.

. Oversaw the creation of documentation utilized for legislative

testimony.

Mentoring & Training

. Trained and evaluated exempt employees who cover both on-hours

and after hour shifts.

. Successfully promoted 84% of the individuals in which had a

direct reporting relationship.

. Indirectly supervised team of 20 on a cross testing

implementation effort.

. Participated in interviewing potential employees and dealing

with performance problems.

Project management

. Project lead for all life-cycle change related to or impacting

delivery helping to improve efficiencies and reduce organization

cost. Example: a new shipping system (1.5 million save), updates

to customer service visibility, and changes to international

shipping (over 1 million increases in revenue).

. Responsible for reviewing processes and leading overall

strategic change improvements.

. Help manage the prioritization of programming request based on

long term business strategy and availability of programming

resources.

Employment History

06/2010 - Current Business Owner Family

Property Management

10/2008 - 0 6/2010 Systems Manager

Scholastic, Inc

10/2007 - 10/2008 IT Project Manager

Scholastic, Inc

03/2003 - 10/2007 Small Parcel Project Manager

Scholastic, Inc

06/1997 - 09/2002 Consultant Accenture

Programming and Technical Skills

. Skilled in: COBOL, HTML, Visio, Excel, Word, Power Point, and

Access

. Experience in SQL, Project, XML, Visual Basic, Microsoft

Reporting Services and EDI ANSI Standards (814, 867, 810, 820

and 997)

Education

Master of Business Administration - May, 2009

Baker College - Flint, MI

Major: Leadership Studies

Current GPA: 3.9/4.0

Bachelor of Science in Business Administration - May, 1997

St. Louis University - St. Louis, MO

Major: Management Information Systems & Finance

GPA: 3.5/4.0

Seminars and Workshops

Foundations of Leadership Course - 3 day course February, 2006

Facilitator: Bradley University - Peoria, IL

References: Available on Request



Contact this candidate