*** * **** **** ****** ROAD APT# *** ( SAN MARCOS, CA 92078

760-***-**** - abijcq@r.postjobfree.com

GERALD L. CAGER

SUMMARY

. Superior skill in Computer Networking and applications

. Proven leadership abilities in customer service and Network

Administration environments

. Highly motivated work ethic

. Expertise in LAN/WAN networking, PC and server software/hardware

repair and upgrades

SKILLS

Windows 2000 Server 2000 Basic Cisco routing

Windows XP Server 2003 Security Basics

Windows Vista Server 2008 VMware Basics

Windows 7 Exchange Server 2003 Redhat Basics

Office Suite 2000 - Active Directory, DNS, (Centos)

2010 DHCP, Group Policy Symantec Antivirus

Word, Excel, Symantec Ghost

PowerPoint

Outlook, Visio

SUMMARY OF QUALIFICATIONS

2008 - Present Coleman University San Marcos, CA

Network Administrator

. Troubleshooting any and all network failures in all departments of the

building including: Computer Networking, Graphics and Computer

Programming Labs, all instructor PC's and Administration offices

. Responsible for maintenance of computer hardware and software.

. Update active directory and maintain group policy. Deploy client

images using Symantec Ghost.

. Coordinate with the main campus for hardware and software updates.

. Assist administrative staff and instructors with technical

difficulties including video conferencing and general pc

troubleshooting as well as maintain connections to the domain and

needed resources.

. Work with instructors directly to help students with assignments and

lab work.

. Perform duties that are instructional in nature or deliver direct

services to students

. Serve in a position for which a teacher or another professional has

ultimate responsibility of the design and implementation of education

programs and services

2008 - 2008 (Contract Position) Webhostingpad.com Rolling Meadows, IL

Helpdesk Technician

. Assisted customers with various website and technical problems in a Linux

based environment via e-mail, chat and telephone.

. Replaced HTML and PHP files as well as web construction assistance.

2008 - 2008 (Contract Position) Modis, Inc Carlsbad, CA

Helpdesk Technician

. Transferred web content to a new platform and created hyperlinks.

. Replaced we content and repaired minor HTML coding issues.

2007 - 2008 Aaron's Sales and Lease Escondido, CA

Customer Account Manager

. Assist customers with purchase of home equipment, follow up to ensure

satisfaction.

. Collect payment on schedule due date.

. Retrieve company merchandise for failed payment or void of contract.

. Schedule delivery for new customers.

. Manage a sales team and delivery drivers.

EDUCATION

July 2011 Coleman University San Marcos, CA

. Dual Bachelors in Computer Networking and Network Security

October 2009 Coleman University San Marcos, CA

. Associates in Networking

April 2007 Coleman University San Marcos, CA

. Computer Networking Certification

Contact this candidate