Customer Service Medical

Beverly S. Wilson

th

**** *.*. ** ******, Sunrise, FL 33351 Phone: 954-***-**** ***********@*****.***

OBJECTIVE

To obtain a career that best utilizes my education, knowledge and experience in the medical field.

EDUCATION

ATI Career Training Center Ft. Lauderdale, FL

Medical Administrative Assisting Technology Program May, 2010

Summa Cum Laude

Charlotte Amalie High School St. Thomas, U.S. VI

High School Diploma June, 1986

CERTIFICATIONS/SKILLS

OSHA, HIPPA, CPR Microsoft Word, Power Point, Excel

Medical Manager HCPCS/DME Knowledge, ICD-9

NCCT Billing/Coding Specialist CPT, Medical Terminology

EMPLOYMENT

Boca Community Hospital Boca Raton, FL

Volunteer June 2010-Present

Check patients in and out while verifying insurances; Provide excellent customer service.

Greet patients, ascertain purpose of visit, and direct them to appropriate staff.

21st Century Oncology Sunrise, FL

Front Desk Supervisor February, 2001 – June, 2009

Verify insurance, maintain patient records and files, schedule appointments, check patients in and

out, train employees and daily cash audits.

Assist with collections and billing procedures, request authorizations for procedures and services.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Medicare verifications; Complete insurance and other claim forms.

Interview patients to complete documents, case histories, and forms such as intake and insurance

forms; Transmit correspondence and medical records by mail, e-mail, or fax.

Receive and route messages and documents such as laboratory results to appropriate staff.

Answer telephones, and direct calls to appropriate staff.

Maintain medical records, technical library and correspondence files.

Moll Industries Davie, FL

Quality Control Technician July, 1993 – August, 2000

Collecting, analyzing and monitoring medical telecommunication devices.

Provide support to engineers, blueprint reading while maintaining daily computer records.

Perform capability studies for engineers and identify quality problems/recommend solutions.

Monitor testing procedures to ensure that all tests are performed according to established item specifications,

standard test methods, or protocols.

Paradise Shops Fort Lauderdale, FL

Gift Shop Supervisor May, 1989 – June, 1993

Supervise and train a staff of twelve (12) employees. Demonstrate use or operation of merchandise;

Responsible for completing daily cash audits.

Resolve complaints and recommend, select, and help locate or obtain merchandise based on

customer needs and desires.

Organize the set-up of company displays and order/maintain shop merchandise.

Contact this candidate