Customer Service Medical Billing

Latoia M. Evans

**** * *** **(Bronx, New York *0469(Home Phone (347) 202-

8975(********@***.***

PROFILE:

A seasoned professional that can assist in managing increased work volume.

I possess several years of customer service, clerical and supervisory

experience in a fast-paced call center and business environment; with the

ability to multi-task and prioritize. Familiar with general order entry

processes via fax, phone, and Internet. Experience with MS Office. The

ability using action words to maximize the impact in a fast-paced demanding

environment.

EDUCATION:

2000-2001 Microsoft Certification 2000, Virginia Beach Vo- Tech

2002-2003 H.S. Diploma, General, Continental Academy

2003-2003 Medical Billing/Medical Coding systems, Manhattan

Institute

2005-2010 BS Behavioral Science/Mercy College

EMPLOYMENT:

2008-2009 Payment Processing Specialist, National Grid

. Researched and processed customer's refunds based on

PSC rules and regulations.

. Update checking account information to process

automatic bill payments.

. Researched misapplied payments and applied the

missing funds to the correct accounts.

. Researched information and assisted social workers or

disabled clients on government funded programs.

. Worked with the marketing department to ensure

correct and prompt payments to the ESCO companies.

2003-2008 Customer Service Rep/Trainer/Supervisor, TCA

Fulfillment Center

. Answered customer concerns related to rebates via

email, fax, telephone, and mail.

. Worked with irate customers who requested a

supervisor to handle their concerns.

. Trained new hires on processes and procedures

. Educated vendors on the value on having TCA handle

their rebate promotion.

. Assisted with site visits from various companies.

COMPUTER SKILLS:

Microsoft Office, internet, email, faxing, copying,

reporting skills, etc...

Contact this candidate