Management Sales

Heidi Ann Herman *** Bruce Road, Lockport, IL ****1

Home: 815-***-**** / Cell: 815-***-****

************@*****.***

MBA educated professional, passionate in both business and technology,

offering successful leadership in advancing business goals.

Education

. University of St. Francis (Joliet, IL), Master of Business

Administration, Concentration in Management, GPA 4.0/4.0, May 2010

. Governors State University (University Park, IL), Bachelor of Arts in

Business Administration, Concentration in Management Information

Systems, April 2008

. College of DuPage (Glen Ellyn, IL), Associate of Arts in Management

and Marketing, December 2004

Experience

IT Supervisor, ALCO Sales & Service, Co., January 2003 to Present

. Content and Database Management:

o Responsible for the implementation of a multi-channel company-

wide content management system and its integration with our

existing SQL-based ERP software system (MAS 90/200) and the

subsequent database-driven website.

o Utilize database management software (Microsoft SQL Server 2008,

Microsoft Access, Catalog Builder by Computer Pundits

Corporation, Lotus Notes, etc.) to drive content on our

corporate website.

. Management:

o Set goals and standards for the I.T. department and work

autonomously to achieve those goals.

o Serve as backup for the Director of Operations/IT during

vacations and leaves.

o Set goals and supervise data entry clerks.

. IT and Telephony:

o Provide full day-to-day IT support to client PCs, servers, and

network printers.

o Budget for and manage supplemental IT vendors. Approve vendor

invoices.

o Administer corporate Microsoft-based network utilizing a variety

of tools including Microsoft Active Directory.

o Administer the corporate Microsoft Exchange Email system.

o Program and configure smart phones and iPhones.

o Organize and maintain the corporate fileserver.

o Maintain the Comdial phone system and manage new extensions and

changes utilizing a DOS-based DXP and VMMI systems. Add new

extensions using the punch board.

. Webside Administration:

o Administer, update, and market the company website on a daily

basis.

o Hand code HTML, CSS, XML, and Java.

o Write copy for products shown on the website.

o Create, manipulate, and edit both high- and low-resolution

images for catalog creation and website inclusion using Adobe

Photoshop.

. Marketing and Graphic Design:

o Responsible for search engine optimization (SEO) and other web

marketing efforts.

o Write stimulating advertising copy and develop content for

catalogs and flyers.

o Create compelling marketing materials (flyers, cutsheets,

catalog pages, etc.) to help generate sales.

Professional Certifications

. CompTIA, CompTIA A+ Certification, I.T. Technician, July 2007

Awards, Honors, & Memberships

. Delta Mu Delta International Honor Society, Delta Kappa Chapter,

Inducted April 2010

. Girl Scouts USA, Former Girl and Current Adult Member/Volunteer

. IEEE International, Institute of Electrical and Electronics Engineers,

Member since 2010

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