Customer Service Sales

Stephanie S. Hurst, AU, AIS, INS

*** ******* ** ( Goose Creek, SC 29445

480-***-**** ( ********@***.***

OBJECTIVE

Seeking an opportunity to bring success to your team and organization

by contributing my experience, knowledge, dedication, and exemplary

customer service skills.

EXPERIENCE

FBL Financial Group, Inc

12/2005-09/2010

Commercial Lines Underwriter (12/2007-09/2010)

. Underwrote book of business for the Arizona and New Mexico

territories, consisting of 80+ agents and over 3.5 million in

premium volume

. Responsible for underwriting, analyzing, and processing all

commercial insurance policies for the states of Arizona, New

Mexico and Utah

. Developed and presented all types of various marketing and

training materials for producers

. In 2009, helped our team successfully increase written premium

volume in New Mexico by 9.4%

. Participated in the redesign of the agency rating and marketing

software utilizing customer suggestions in order to improve

efficiencies

. Provided an introduction to, and trained agents on how to market

our Commercial Insurance products

. Successfully implemented sales incentives and contest rules for

producers

. Conducted and reviewed premium audits to ensure rating accuracy

. Utilized and maintained Excel spreadsheets to measure and track

production

Coder II (12/2005-12/2007)

. Responsible for inputting and verifying all endorsement requests

approved by Underwriting

. Solely responsible for researching and resolving various billing

and system issues

. Coded all entries for new and renewal business policies,

including various endorsements in the states of Arizona and New

Mexico

. Created customer invoices and maintained billing records

Pinal County Federal Credit Union

11/2004-12/2005

Teller

. Processed customer deposits, withdraws, and fund transfers

. Maintained cash drawer and daily balancing

. Responsible for all daily vault work including deposit entries,

balancing, ordering weekly cash and verification of shipments

. Handled all daily and monthly work on certificates of deposit

which included opening and closing customer accounts,

calculating dividends, as well as reconciling discrepancies

. Pulled loan files together and verified documents

Gecko Espresso 10/2003-

11/2004

Barista

. Managed cash flow, inventory and maintenance of facilities

. Completed customer orders and provided superior service

. Responsible for managing business during the owner's absences

U-Haul International

4/2003-10/2003

Sales and Reservations Agent

. Fielded calls from customers through the national hotline (Call

Center)

. Placed reservations based on customer's needs and provided

superior customer service

. Resolved elevated customer service problems to customer's

satisfaction

. Consistently ranked in the top 10% of producers on the sales

team

EDUCATION

Arizona State University, Tempe, AZ

January 2010

. Bachelor of Arts: History

. Minor: Communications

Chandler-Gilbert Community College, Gilbert, AZ

December 2007

. Associate of Arts

o Dean's List Honors

o Phi Theta Kappa - International Honor Society

Professional Designations

. Achieved Associate in Underwriting (AU) designation

. Achieved Associate in Insurance Services (AIS) designation

. Certificate in General Insurance (INS) designation

. Completed Integrity Service Program

SKILLS

. Proficient in Microsoft Office Applications including Word, Excel,

Access, PowerPoint

. Delivering customer satisfaction utilizing concepts from Integrity

Service

. Problem solving, quick learner, and the ability to work well under

pressure

. Ability to multi-task and prioritize assignments ensuring timely

delivery to customer satisfaction

. Effective verbal, written, and electronic communication [pic][pic]

Contact this candidate