Customer Service Part Time

TANYA REMELY

**** ******* **** **.

JACKSONVILLE FL. 32210

PH 904-***-****

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Objectives:

Over 15 years of collections experience including business and third party

collections, 9 years customer service and 9 years consumer and commercial

litigation experience. Exceptional interpersonal skills with a strong

ability to communicate distinctly and professional with all levels of

employment, client and customer.

Experiences:

ROLFE & LOBELLO P.A.

05-15-07 to 07-15-10

Collection Rep/Agent:

Responsible for the collecting on pass due HFC and Beneficial Bank and

mortgage loan accounts. Duties include negotiating between client and

customer regarding settlements and payoffs. Knowledge in mortgage and

litigation field such as judgments, liens and garnishments. Objective was

to put defendant on a payment arrangement through the courts to prevent

defendant from a levy of property, wage or bank garn.

D. C. I

08-29-02 to 01-01-07

Collections Rep/Customer Service:

Responsible for the collections of 60 to 90 day and over past due Voice

Stream, T Mobile and

Nextel accounts in a fast pace environment, duties include heavy skip

tracing, pulling credit

reports, inputting credit cards and check payments. Monthly quota had to

be met to remain employed. Other duties included keying in mail payments,

running sequels and running credit cards manually to help administration on

busy days toward the end of the month.

Homeside Lending

09-12-93 to 01-08-02

Collection Rep: (Part Time Nights)

Responsible for collecting on past due mortgage accounts, worked in a high

pressure environment that was very competitive and demanding excellent

results. Duties included updating financials, receiving check by phone

payments, canceling the customer in terms of bankruptcy and foreclosure.

SPECIAL SKILLS

Customer Service, Collections, Windows 98, XP and Windows 7 Microsoft.

Direct checks programs knowledge of F.D.C.P.A. Inbound and outbound calling

experience, Davox and Mosiax automatic dialer system, JST, Latitude and

knowledge with Fastdata.

Contact this candidate