Project Manager Power Plant
Resume:
Kerry A. Good
Willowbrook, IL 60527
**********@*****.***
Information Technology Leader PMO Director Project
Manager
Solid history of finding ways that technology can add value to business
operations. Successful background of managing diverse IT projects and
systems, including applications development teams, analysts, project
leaders and business managers. Especially skillful in understanding
clients' requirements, designing cost-effective technology solutions, and
implementing those solutions on time and under budget -- exceeding clients'
requirements and expectations.
Extensive experience interfacing with IT and business units to establish
key objectives, design new applications or processes, and follow through
with effective communication and training for end users.
Technical Expertise
Development Tools: SQL Server Enterprise Manager
Languages: PL/SQL, SQL*PLUS.
Software: SharePoint, JIRA, Darden Solutions -
Admissions, Registrar, Alumni Systems, Clarify
Help Desk, Remedy Help Desk & Change Management, Mercury
Interactive LoadRunner, WinRunner & Test Director, and
Microsoft Word, Excel, PowerPoint, Access, Project & Visio.
Databases: SQL Server 2007
Professional Highlights
. Manage three project managers with each managing two to three projects
while managing a large scale implementation of a Career Services
system. Has led to an increase in project successes while decreasing
the issues and risk associated with the projects in the PMO.
. Implemented a student records and on-line course bidding system to
replace the legacy system at the Booth School of Business (Booth).
. Replaced the Crystal reporting system at Booth with Microsoft
Reporting Services 2008. Increased the amount of data available for
reporting while decreasing the amount of time to deliver reports to
the users.
. Implemented an on-line faculty application system for Booth.
Increased the number of faculty applications by 20% and increased
efficiency by eliminating the application paper review process.
. Support several Booth applications - the on-line student and faculty
application systems, community directory, on-line grading system, on-
line graduation application system, course bidding system, plus
others. Resolve all second level trouble calls for the Booth customer
within the two day service level agreement.
. Managed the Request for Proposal (RFP) process for a new 360
evaluation tool for the leadership course at Booth. Resulted in a
selected vendor that fit most requirements with only two
customizations and under the approved budget.
. Developed a timeline for a "trouble and incident management"
application rollout for all of IT and business units. Contributed to
an on-time and within budget ($700k) implementation.
Kerry A. Good - page 2 (Professional Highlights, continued)
. Managed project change requests with Telcordia Granite SME's,
BellSouth Network SME's, and Capgemini developers to determine impacts
to current development code. Led to a reduction in the number of
defects in test environment.
. Defined Change and Incident Management requirements for an Alaskan
telecom provider's IT department. Achieved success on 95% of the
control points for the Sarbanes-Oxley audit.
. Scheduled client work sessions for all business service lines to
create an enterprise trouble management process. Established a
unified approach to trouble management, which reduced overhead costs
by 30%.
. Organized application user acceptance testing sessions for
representatives within an IT organization, as well as GCI's product
line business users. Achieved 100% acceptance on the application
changes by the users.
. Guided resources from the client, application vendor, and consulting
teams through detailed requirements sessions. These efforts led to
quick approval of requirements and the ability to move forward with
design and development.
. Streamlined methods and procedures for an IT help desk. Decreased the
trouble ticket creation time by 30% (3.5 min vs. 5 min).
. Developed data relationships between ordering, provisioning and
billing systems for a Canadian telecom provider to identify
inconsistencies. Increased the customer's revenue by 15% in the first
three months.
. Led the internal Revenue Assurance and Telecommunications Basics
courses for thirty consultants. Contributed to the sale of three
large projects and deployment of resources to the various client sites
(Sprint, CenturyTel, and Cincinnati Bell).
Professional Background
University of Chicago (Booth School of Business) Chicago, IL
2005 - present
Director, PMO - 3 FTEs, Career Services System Project.
Associate Director, PMO - 2 FTEs, On-line Student Records and Course
Bidding System Project.
Lead Project Manager - Community Directory, On-line Faculty
Applications, On-line Grading System.
Capgemini (formerly Ernst & Young Consulting) Chicago, IL
1997 - 2005
Manager - Data Migration & Sarbanes-Oxley Projects.
Senior Consultant - Service Assurance, Inventory/Provisioning & Data
Architecture.
Consultant - Performance Analysis & Clarify Projects.
ComEd (Byron Nuclear Power Plant) Academic Intern Byron,
IL 1996
Illinois Genetic Algorithms Laboratory Lab Assistant Urbana, IL
1994 - 1997
Education & Certifications
Bachelor of Science, General Engineering & Engineering Administration,
University of Illinois, Urbana-Champaign, IL, 1997.
Master of Science, IT Project Management, DePaul University, Chicago, IL -
currently attending.
Certifications: Engagement Management Apprentice, plus Granite, Clarify,
and MetaSolv.
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