Customer Service Manager

TING FU

* **** ****** *** *** - Hoboken, NJ *****

(: 201-***-****

Email: *********@*****.***

EXPERIENCE

*/****-*/**** *******

Plainview, NY

Content Consolidation Liaison

. Assist the team director in organizing and updating the

website on a daily basis to make it a dynamic and important

resource for current and potential customers.

. Recommend new content and new promotions.

. Providing general administrative support and communications

between creative teams and partners to assist the

production process.

. Liaise and maintain relationships with content providers to

insure the accuracy of the EPG and search for additional

opportunities of partnership.

Trade Show/Event Management

. Work with the Marketing Manager to develop KyLin TV

presence at all trade events

. Includes traveling to events to ensure the company and it's

products/services are represented and promoted

appropriately

Exposure across various teams

. Work with managers from internal teams to assign

duties/tasks and manage deliverables

. Include Customer Service, Sales force and the Technical

support team

Resolve escalated customer issues

. Tasked with stepping in on customer service and technical

service issues that cannot be resolved by initial support

staff

. Recover company assets not returned by customers and as

well as ensure the collection of any outstanding balances

2/2005-5/2005 Believe Media

New York, NY

Intern

. Production Assistant

o Responsible for working with multiple teams in full

development of TV commercials

. Followed the process from development of

storyboards to final edits of the spot

o Required advanced skills in the use of production

software

o Maintain the demo reel library, develop and update

spot lists

EDUCATION

The New School, New School University

New York, NY

M.A., Media Studies May

2006

John Jay College of Criminal Justice

New York, NY

B.S., Computer Information Systems

May 2003

Vice President of the Computer Science Association

SKILLS

Production Skills

. Proficiency within set-up and operation of video equipment

(Beta SP, Cannon XL1, etc.), of dub room equipment, non-

linear editing system (Avid XPress Pro), Adobe Photoshop

and converting full quality media to web-streaming video

. Basic knowledge of linear editing systems, audio operation

(DAT recorder, Compact Flash recorder), audio editing (Pro

Tools) and HTML, JAVASCRIPT

Administrative Skills

. Proficient with MS Office (Word, Excel, PowerPoint,

Outlook)

. Experience with budgeting, developing schedules, and

collecting releases

. Highly organized, detail oriented, and able to work in a

stressful environment with deadlines

. Fluent reading, writing, and speaking in both English and

Mandarin Chinese

Contact this candidate