Electrical Technical Support

Andrew Neal

*** **** ******** *** ? Flint, MI ***05

? 469-***-**** ? abij6g@r.postjobfree.com

Summary of Qualifications

A resourceful, innovative, and versatile professional with almost ten

years' experience in electronics/IT industry supervising employees, testing

and troubleshooting equipment, developing and executing plans, and

resolving customer and company issues efficiently and professionally.

Experience

08/09 - 10/10 JCI/ATT

Dallas, TX

Building Access Specialist

. Providing building access support for ATT employees, contractors and

vendors.

. Assisting building engineers with setup of doors and access systems.

. Processing of incoming access requests via email and telephone.

. Producing of access devices and cards for building and field office

locations.

. Responsible for troubleshooting and assisting vendors, contractors and

employees with access trouble and concerns.

11/06 - 04/09 Sprint/Nextel

Denver, CO/Fort Worth, TX

Implementation Specialist II

. Provided technical support for Sprint's wide array of wireless

products and services for high revenue business customers.

. Responsible for troubleshooting and resolution of complex technical

escalated issues as well as answering questions in regards to

Sprint/Nextel's services and equipment.

. Develop and cultivate strong working relationships with clients'

technical staff by providing network/interfacing support and assisting

with resolving network outages and notifications.

. Worked with various internal and external clients in researching and

analyzing the issue and communicating the resolution to the client.

. Served as a lead tech to assist fellow peers in troubleshooting and

resolving clients' issues in a timely manner.

. Analyzed and proposed solutions for handling the clients' issues

efficiently and effectively and communicated information to fellow

peers.

. Provided help desk support for Sprint Employees and vendor sites

. Assisted with BIS and BES activations.

10/03 - 10/06 General Motors/Epcom Corp

Warren, MI

Electronic Tech/Purchaser

. Implemented cost saving purchases that saved the company approximately

$47,000 annually in research and development department.

. Updated Daily Expenses in expense reporting system.

. Managed multiple projects and workflows, created timelines and status

reports utilizing internal project tracking system for all projects.

. Ordered, re-stocked, organized, and processed daily incoming/outgoing

shipping requests of electrical equipment needed for daily production.

. Assisted other technicians in completing assigned tasks by testing,

evaluating, and troubleshooting electrical components according to the

company's DC and RF test parameters.

. Performed data analysis for device yield and software verification.

. Utilized basic test equipment to diagnose problem and perform

installation, assembly, or repair of electronic components in

vehicles.

. Constructed, analyzed, and tested prototype assemblies to ensure

operation and reliability.

. Tracked prototypes through the development test cycle and researched

new technologies and procedures to remain current with industry

standards and new products.

. Maintained accurate logs of maintenance records and location of all

test vehicles.

10/99 - 03/02 Jabil Circuit Inc.

Auburn Hills, MI

Test Technician Level II

. Responsible for the design and maintenance of test equipment to

customer specifications.

. Responsible for testing electronic items both in a production

environment as well as items returned from the field.

. Utilized various test equipment, such as Oscilloscopes, Digital

Voltage Meters, Power Supplies, Power Analyzers, Frequency Counters,

Phase Meters, and computer based test programs to test both digital

and RF circuit cards/slices to the component level and performed

electromechanical assembly related to technical functions of

communications products.

. Worked from assembly drawings, schematics and interconnect diagrams,

wiring diagrams, test procedures, layouts or defined plans in order to

conduct tests, troubleshoot board repairs, and diagnose boards down to

the component level.

. Conducted a variety of tests including manufacturing verification,

engineering tests (as required), operational tests and fault isolation

to component level on printed circuit assemblies (PCAs)

. Utilized computer terminal and diagnostic software to support various

test stages, i.e. In-Circuit, Functional, and Environmental.

. Monitored and performed calibration of test equipment and testers to

ensure equipment is working properly.

. Assisted testers and diagnostic technicians with troubleshooting and

diagnosing board failures and trained lower level technicians.

. Prepared, drafted, and updated technical manuals, test procedures, and

documentation for QS9000 standards.

Education

ITT Technical Institute

Troy, MI

. A.A.S. Electronic Engineering

Technical Skills/Proficiencies

Software Skills

. Microsoft Windows 95/98/2000/XP

. Microsoft Office/Project/Word/Excel

. Apple Macintosh OS

. PCB Knowledge

. Lotus Notes

. Labview

. Windows mobile certified

. Remedy Ticketing System

. Corporate Purchasing

. Expense Reporting

. Cellular Technology

. Blackberry Support

. Computer Troubleshooting

. Technical Support Experience

. Help Desk Experience

Boards/Electrical components Tools/Test Equipment

. Printed Circuit Assemblies

. Printed Circuit Boards

. Surface Mount Soldering

. Digital satellite receivers

. Digital Video Recorders

. Computer motherboards

. Network switches

. Routers

. Printers

. GPS Navigation System

. LCD displays

. Soldering irons

. Oscilloscopes

. Digital multi-meter

. Calibrators

. Frequency Counters

. Phase and Power Meters

. Power Analyzers

. Power Supplies

. Digital Voltage Meter

. Network Analyzers

. Component Level Diagnostics

Contact this candidate