Software Sales

DALLAS P. GIVENS

***** ******* ***

Temecula, CA 92591

Cell: 951-***-****

E-mail: abij4z@r.postjobfree.com

OBJECTIVE:

To secure employment as an IT Specialist or System Administrator.

QUALIFICATIONS:

. Certified Computer Technician with over six years experience in the IT

field.

. Excellent written and verbal communication skills.

. Extensive experience with the Vantive and Seibel helpdesk ticketing

systems

. Experienced troubleshooter. Comfortable with solving both hardware and

software issues.

. Noted for multitasking in a fast paced environment.

. Constantly sustained an over 90% customer satisfaction and 1st time

caller resolution rate.

. Provided strict attention to detail complying 100% with documentation of

troubleshooting procedures and resolutions

SKILLS:

Technical: Operating Systems: Software

Packages:

Hardware/Software Windows 9x

DHCP Windows NT HMTL

DNS Windows 2000 Office 2007

LAN/WAN TCP/IP Windows Server 2003 Excel

Software upgrades Windows Server 2007 Oracle 11i

Technical/user support Windows XP Adobe Acrobat

Type 35 wpm Windows Vista ACT!

Printer/Multifunction Setup Windows 7 Power Point

DOS Exchange

Access

Symantec Ghost

PC anywhere

SharePoint

CERTIFICATIONS:

. CompTIA A+ Certified Professional

. Microsoft Certified Professional (MCP)

. Dell Systems Certified

PROFESSIONAL EXPERIENCE:

Volt Technical Resources

SharePoint Migration Specialist/Desktop Support

Intuit, Inc. and Northrop Grumman Aerospace Systems

San Diego, CA

02/09 - Present

. Analyze and migrate existing web pages directory to a SharePoint

platform.

. Hardware and software repairs for a multitude of engineering staff.

. Software upgrades to achieve compatibility between numerous platforms.

. Modifies scripts to ensure automated tasks run with least

administrative efforts.

. Met SLA's above a 90% success rate.

. Works under intense deadline pressure.

. Provide Desktop Support for an office of over 1000 end users.

. Complied with encryption requirements and restrictions of various

platforms.

Channell Commercial

Temecula, CA

08/03 - 12/08

Desktop Administrator/Help Desk Manager

. Developed and initiated an inventory system for asset tracking of

company hardware and software providing investment accountability.

. Single handedly researched and implemented Ghosting software resulting

in 75% decrease in turn around time for new systems and OS

installations/upgrades.

. Accepted the challenge of learning the ACT! Database software, used by

field sales personnel, when it was unknown by any preceding IT staff.

. Assisted with client side upgrade of Oracle 11i including internet

explorer, Java, and Windows Firewall settings.

. Installed, configured, and performed network connectivity testing of

new time clocks in multiple buildings.

. Provided remote assistance for users in Australia, Canada, and the

United Kingdom's remote site locations on a daily basis.

. Traveled on multiple occasions to Sydney Australia to spearhead

personnel turnover, site relocation, and troubleshooting in absence of

local IT staff.

. Participated in meticulous server data migration resulting in formal

letter of appreciation.

. Used Active Directory to create, remove, and monitor user accounts for

employees in the U.S., Canada, U.K., and Australia.

. Took over responsibility of managing all phone systems aspects

including the Kinesis voice mail system, MITEL system, and sales staff

mobile phones and contracts.

. Configured hundreds of desktop and laptop systems for remote access to

company email, terminal services, and network shares using Cisco VPN

software as well as SSL and secure connections via the internet.

. Configured multiple server platforms for Microsoft Office SharePoint

2007 test systems to plan for upgrade from SharePoint 2003.

TEKSYSTEMS

Thousand Oaks, CA

11/02 - 08/03

PC Specialist/Migration Technician

. Served on the Dell 6.9 billion-dollar Navy Marine Corps Internet (NMCI)

project. Setting up Windows 2000 computer systems for end user and

verify functionality

. Handled the migration of classified and secret data by managing and

maintaining secure transmission of data via drive mapping with a

crossover cable or PPTP protocol with a secure server.

. Completed the import and export all the end users legacy NT based

pertinent data, email messages, email database, personal folders,

notes, personal address books, contacts and calendar information into

their new 2000 based Dell computer system.

. Established communication with the new Windows 2000 servers ensuring a

leased IP address from the DHCP server, name resolution with the DNS

server, email pop and smtp protocols are routing properly, and stable

connection to both intranet site as well as the Internet via Internet

Explorer and Netscape Navigator.

. Train and orient the end user on how to use the new computer system, to

the location of the data that was migrated, and customized and other

personal settings requested by the end user.

The Sutherland Group Ltd

San Diego, CA

04/02 - 11/02

Tier l Helpdesk Customer Support Technical

. Delivered stellar tier one phone support to Gateway consumers, business

and home, in a call center environment

. Guided consumers, by use of excellent communication skills, to

troubleshoot and diagnose hardware or software problems and through the

installation of any replacement parts in order to resolve their PC or

Laptop issues.

. Directed end users to perform vital tasks to troubleshoot and install

new peripherals devices and software upgrades. Resolving driver or OS

incompatibility issues.

. Handled over 60 consumer calls per day maintaining a 100% customer

satisfaction rate, a 90 % 1st time caller resolution rate and average

per call time rate of only 8 minutes.

. Meticulously processed all trouble shooting documentation and part

order forms, diligently following up on open issues, resulting in a

zero percent discrepancy rate.

MILITARY EXPERIENCE:

Marine Aviation Logistics Squadron 39

Camp Pendleton, CA

03/96 - 12/01

Aviation mechanics Supervisor

. Decorated with:

o 2 Letters of Appreciation for work performance beyond the

call of duty.

o Good Conduct Medal for 3 consecutive years of outstanding

conduct.

o Overseas service and recruiting accomplishments awards.

. Received an Honorable discharge December 2001

EDUCATION:

Maric College, Vista, CA 04/01 - 03/03

Associate of Applied Science in Network Engineering Technology

Palomar College, Camp Pendleton, CA 08/99 - 06/00

General Education

USMC, Camp Pendleton, CA 08/98 - 09/98

Leadership Training Course

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