Human Resources Customer Service
Resume:
San Francisco CA *****
415-***-**** cell
********@*****.***
AMANDA WANG
OBJECTIVE
Seeking position in Human Resources where I could use my professional
knowledge and skills to help fellow employees and participate actively in a
positive work environment.
EDUCATION
Human Resources Management Certificate- College of Extended Learning, San
Francisco State University
BA Industrial Arts- San Francisco State University
Diploma- Mission San Jose High School
OTHER TRAINING/CERTIFICATIONS
All About Time Off & Leaves of Absence, Northern California Human Resources
Association
Mastering the Essentials of Human Resources seminar, Rockhurst University
Essentials for Personnel & HR Assistants seminar, Rockhurst University
2007 Labor Law Update: HR 201 seminar, Cal Chamber
Hire Right, From the Start seminar, Northern California Human Resources
Association
2007 Award of Excellence from Shell Vacations Club
WORKING EXPERIENCE
SHELL VACATIONS CLUB (2/2006-3/2010)
Human Resources Assistant-Human Resources Manager
Onboarding, Recruiting, Separations & Day-to-Day Operations
. Assisted managers with writing ads, researched appropriate
publications, acted as primary contact, set up job hotline.
. Processed all applications, conducted background checks, phone screens
& checked references.
. Met with all newhires and coordinated initial set-up.
. Conducted exit interviews.
. Coordinated voluntary and involuntary terminations.
. Communicated between employees and management to ensure positive
employee morale.
Training
. Trained management team in a variety of topics, including hiring and
recruiting, coaching and counseling, sexual harassment, & performance
evaluation.
. Counseled managers and actively participated in disciplinary meetings
with employees.
Compliance
. Kept records for all employees and Independent Contractors.
. I-9, OSHA logs, legal postings, WC investigations, minimum wage, San
Francisco Health Care Security Ordinance.
. Successfully completed Shell Vacations Club HIPAA training.
. Cooperated with government agencies for UI claims & hearings,
garnishments, child support orders, etc.
Benefits
. Acted as main contact for benefits administration for company health
plans, FSA, LTD, LTC, 401k, voluntary benefits and other company
perks. Handled the notification, administration and enrollment for all
eligible employees every month. Answered questions regarding finding
providers, qualifying events, eligibility dates, carrier contact
information.
. Researched inquiries & resolved benefit discrepancies for employees,
including coverage issues and EOB's.
. Coordinated and conducted 3 successful Open Enrollment sessions for
health plans, voluntary benefits and 401k.
. Processed invoices for payment, audited every month for accuracy &
reconciled employee premiums for 6 carriers. Actively worked with
carriers to resolve discrepancies. Tracked additions and removals of
employees, premium changes, COBRA elections.
. Maintained HRIS (Bisnet/Clear Benefits) with newhires, separations,
salary changes, address changes, benefit elections and changes, LOA
dates, COBRA elections, etc.
. Monitored PTO & attendance and worked with management to resolve
issues.
. Administered and monitored FMLA/CFRA LOA's from beginning to end.
Communicated with employees about their leave and sent out all
necessary notices.
. Processed and monitored Worker's Compensation claims.
. Initiated, researched, developed, and implemented mandatory San
Francisco ordinances (Paid Sick Leave & Health Care Security
Ordinance).
Payroll
. Communicated with Corporate Payroll on a daily basis for six different
payroll companies for up to 150 employees.
. Audited payroll every pay period to ensure accuracy.
. Maintained accurate Payroll system (Millenium & Paychex). Worked very
closely with Benefits Director when the company switched from
Millenium to Paychex and audited every change made.
. Coordinated repayment schedules and worked with employees and managers
to find a resolution.
BAY STAFFING SOLUTIONS (9/2005-2/2006)
Temporary Employee for Shell Vacations
. Processed all applications, conduct background checks, phone screens &
references.
. Basic office job functions.
NEW LANGTON ARTS (2005)
Gallery/Curatorial Intern
. Assisted with gallery upkeep.
. Various administrative duties.
. Answered phones.
. Mailed out invitations for gallery shows.
SAN FRANCISCO SPORT AND SPINE PHYSICAL THERAPY (2003)
Receptionist
. Greeted, schedule and prepared patients for three physical therapists
and two massage therapists.
. Handled four telephone lines.
. Worked with Microsoft Outlook, Word and Excel.
. Various administrative duties.
. Prepared, filed, copied and faxed documents and patient files.
. Daily cleaning.
DR. TERESA YIN WONG (2001& 2002)
Chiropractic Assistant/Office Manager
. Greeted, schedule and prepared patients for one physical therapist and
one massage therapist.
. Worked with Microsoft Outlook, Word and Excel.
. Prepared, filed, copied and faxed documents and patient files.
. Daily cleaning.
SKILLS/QUALIFICATIONS
. Highly motivated
. Hands-on
. Self-sufficient
. Able to handle multiple tasks and prioritize
. Work well with different types of people
. Customer service oriented
. Organized & detail-oriented
. Open-minded
. Proactive
. PC literate: Microsoft Outlook, Word, Excel & Powerpoint, HRIS
Contact this candidate