Customer Service Sales
Resume:
Thomas O'Neil
Rutland, MA *1543
OBJECTIVE: To secure a position where my extensive experience in Printing,
Customer Service / Inside
Sales can be fully utilized.
EXPERIENCE:
ANNA MARIA COLLEGE, Paxton, MA
May 9, 2010 To Present
PUBLIC SAFETY OFFICER
In charge of the safety and well being of all students, faculty and
visitors, providing the campus with a safe and secure environment,
including responding to emergency situations such as police, fire or
medical emergencies.
Provide regular foot patrols of campus.
Provide information to students, faculty and visitors as needed.
Ability to secure or unsecure all buildings and offices on campus as
needed.
Responsible for writing incident reports when necessary, parking rule
enforcement and logging all activities occurring during shift.
Dolan Wohlers, Inc. FLM GRAPHICS cOMMERCIAL pRINTING, Fairfield, NJ
January 3, 2006 - April 14, 2009
On Site - SEPRACOR MARKETING services DEPARTMENT Marlborough, MA
Customer Service / print production coordinator / Fulfillment assitant
First three months training.
Learned the process of the Marketing Services Department, the
products, the different types of print collateral and their uses
Processed all Conference Orders for the Sales Representatives
assuring a timely delivery for their conference
Tracked inventory usage, turn rates and obsolescence on a monthly basis and
documented results on an Excel Spread sheet.
Tracked Key Performance Indicators in regards to customer
service, on time deliveries, accurate deliveries, and ease of use of
the fulfillment process
April 2006 to May 2007.
Entrusted to the facility of the Sepracor Customer Assistance Center,
fielding the most complex customer service issues as a result of
exceptional ability to promptly resolve concerns and satisfy customers.
Interacted with and assisted consumers, health care professionals and sales
force professionals. Processed all interactions accordingly, logging all
incoming inquiries and resolutions into a Sepracor computer tracking
program.
May 2007 to April 2009
Marketing Services Department.
Print Production Coordinator /Liaison between Sepracor and Dolan
Wohlers, responsible for the status and for
expediting all print production jobs handled by Dolan Wohlers.
Addressed and resolved all incoming e-mails and voicemails to the
Marketing Services Department.
Kept an ongoing list of and an ample supply of all current
marketing materials for distribution in quick turn
situations.
Kept a list and a history sample of all outdated marketing
materials as reference samples.
Maintained the inventory of and the delivery of all package
inserts for five products to the fulfillment vendors
Created and maintained Excel spread sheets to track all of the
above
Supported the rest of the Marketing Services Team as needed
MERCANTILE / IMAGE PRINTING, West Boylston, MA
2001-2005
CUSTOMER SERVICE/INSIDE SALES
Provided customer service and interface with sales and the
production team on a daily basis
Provided customer service for all in-house accounts
Interface with customers in person, by phone or email on a daily
basis to resolve issues in a timely manner.
Issued all purchase orders for materials needed and outside
services.
Require very little supervision, team player; strengths are
accuracy, dependability, quality, and sense
of urgency.
AMERICAN PRINTING & ENVELOPE COMPANY, Auburn, MA
1995-2001
JOB ESTIMATOR/PLANNER/CUSTOMER SERVICE
Provided estimates for customers on all jobs.
Provide customer service and interface with sales and production
on a daily basis.
Resolve all customer issues. Interface with customers in person,
by phone or email on a daily basis and
Provide follow up as needed.
Prepare job tickets for production.
Bill all jobs to customers.
Self supervised position.
LAFAYETTE GRAPHICS INC., Worcester, MA
1980-1995
JOB ESTIMATOR/PRODUCTION PLANNER
Prepare computer generated job estimates using the Logic
Estimating System for the sales force.
Plan production for all jobs.
Generate impositions for prepress, assign presses for all jobs
and calculate press run hours.
Responsible for purchasing paper and outside services for all
jobs
Report to Vice President/General Manager
MATERIAL HANDLER / PAPER CUTTER
1981-1985
Receive all outside purchases for the shop and distribute them to
various departments.
Warehoused and inventoried all paper for the presses, cut paper
for the press department, cut jobs for finishing and end use
after printing.
PRESSMAN / PRESS HELPER
1980-1981
Operated small sheet-fed offset press, large press helper
assisting pressman in the production of larger jobs.
WORCESTER COUNTY SHERIFF'S OFFICE, West Boylston, MA
1989-2001
CORRECTIONS OFFICER (part time position)
In charge of the safety and well being of all
inmates during my assigned shift
Responsible for the safety and security of
the cell block and other officers in assigned cell block
Interface with the inmates as needed, escort inmates to other
areas of the facility.
Responsible for daily logs and reports.
CONTROL SECURITY, Marlborough, MA
2004-2008 / 3-8-08 to 5/08 Allied Barton SECURITY OFFICER (part time
position)
Responsible for the safety and well being of all customers and
tenants, including responding to
emergency situations such as fire or medical emergencies.
Provide information to customers and tenants as needed.
In charge of dispatch detail, monitoring closed circuit TV,
answering security phones
dispatching officers to problem areas, writing reports when
necessary, logging all activities
occurring during shift.
IPC SECURITY, Leominster, MA
6-08 to PRESENT Public Safety Officer (part time position)
Responsible for the safety and well being of all customers and
tenants, including responding to
emergency situations such as fire or medical emergencies.
Provide information to customers and tenants as needed.
Responsible for writing reports when necessary, logging all
activities occurring during shift.
EDUCATION: Quinsigamond Community College, Worcester MA
Associates Degree in Liberal Arts
Cell # 508-***-****
e-mail: *****@***.***
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