Customer Service Engineering

JAMES T. ORNELAS

**** ********* *****, ** ****, CA 91941- 619-***-****

OBJECTIVE:

• Seeking employment in Engineering, Construction or Architectural firm

• Currently enrolled at ITT Tech College majoring in Engineering with emphasis in Mechanical

Engineering

SUMMARY OF QUALIFICATIONS

Two years experience in CAD Drafting and customer service

Successful in meeting company needs and technical challenges in finding solutions

TECHNICAL SKILLS AND TRAINING

CDD – Engineering with emphasis in Mechanical Engineering

Operating Systems: Windows XP Professional, Windows Vista Professional, MAC osx

Software Applications: Microsoft Office Suites, MS Outlook, Excel, All Auto desk applications ie.: CAD Inventor, Rivet,

Illustrator and Photoshop.

Hardware: Desktops, laptops, servers, printers

Wan Hardware: Hubs, Routers, switches, modems, CAT5 cable

Internet: IE, Mozilla, HTML, ftp server, hosted VOIP, webhosting.

PROFESSIONAL EXPERIENCE

Layfayette/Ventana Hotels, Inns and Suites, San Diego, CA

Maintenance and Computer Technician, June 2008 to current

Delegate troubleshooting to nature of task and personnel capability

Perform Quality Analysis on all IT helpdesk and internal tasks

Coordinate different projects

Drafted and implemented company standards and procedures

Manage office operations such as hiring and scheduling of interns, and scheduling client meeting appointments

Helix Charter High School, La Mesa, CA

Computer Technician / Website Developer, September 2006 2008

Project coordinator/developer for various websites

Troubleshoot computers

Remove and replace computer parts

Installed and configured applications/software, printers, vpn, anti virus

Edited websites for teachers edit request

Set up and configure webhosting

Performed computer maintenance on computers

Managed various software applications, i.e. Storegrid backup solution

Conducted computer troubleshooting.

EDUCATION

ITT Tech, San Diego, CA September 2009 – Current

CDD Program. 3.5 GPA (Attendance Awards)

Grossmont and Cuyamaca College, San Diego, CA August 2008 – August 2009

Electronics and general education courses.

Coursework include Web Development, Business Application Programming – Java, Database Management Systems SQL,

Networking, System Analysis and Design.

ACCOMPLISHMENTS : SENATORIAL AWARD, RED RIBBON WEEK; TWAC AWARD YOUTH ADVOCATE

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