Customer Service Representative

ANATOLY MASTEROVOY

** ***** ******, ****** ******, New York 10312 Tel: 718-***-**** EMAIL:

***********@*****.***

Fluent in Russian

Microsoft Word

Excel

Access

PowerPoint

Outlook

Outlook Express Adobe Acrobat

Adobe Photoshop

QuickBooks

Intuit Track It Clonezilla PC

Windows 95/98/xp/vista/7

(platforms)

UNIX/Visual Basic

50 WPM

OBJECTIVE

Seeking a position in your company where I can utilize my extensive

experience, outstanding communication skills, computer proficiency and

extraordinary work ethic.

education

Touro College - Brooklyn, NY 9/05 - 5/09

. B.S Data Communication and Business Management

Peter Vallone Scholarship Recipient

experience

Verizon- Staten Island, NY 1/10 - 6/10

Tech Support Specialist

. Provided technical service to over 15 models of phones and equipment

including PDA enabled devices

. Assisted with personalized customer technical training

Orthodox Union - New York, 9/08 - 9/09

System Administrator / Help Desk Intern

. Technical support for e-mail, network, connectivity,

telecommunications, peripheral equipment, and system maintenance.

. Managed new machine setup and program installation

. Trained users in software and device management.

. Efficiently coordinated help desk requests and inquiries over the

phone or in person.

. Communicated with end users and management over software/hardware

needs and other technology related problems

Best Buy - Staten Island, NY 8/05 - 1/06

Geek Squad

. Skilled leader in maintaining a proficient workforce and significantly

reducing system downtime

. Oversaw all computer repairs and maintenance including building and

memory upgrade

. Produced backup software for distribution and maintenance for all

computers and peripherals

. Ordered and distributed consumable supplies for peripherals

. Maintained specialized inventory records.

. Coordinated the logistics of technology requirements for office

relocations

Interwest Travel, Brooklyn, NY 8/03 - 8/05

Customer Service Representative

. Designer and Web Administrator for Corporate Travel site

. Documented help desk tickets/resolutions, and provided overall

assistance in daily administration

. Developed and initiated new computerized filing system

references - Upon request

Contact this candidate