Manager Loss Prevention

Casel Lamont Gillispie

**** ******* ***** *****

Memphis, TN 38141

662-***-****

***************@*****.***

OBJECTIVE

I am seeking a position in which my education, experience, strong

leadership skills, proven organizational ability and highly motivated team

oriented concepts will be fully utilized and allow me contribute to company

success.

SKILLS

. Familiar with all Windows, Microsoft Office Programs, DOS, and Linux/Unix

software

. Proficient in Installing Windows and MAC OS X software

. Proficient in troubleshooting and repairing basic electronics circuitry

. Working knowledge of AC and DC

. Apple Certified and ESD Certified since 2005

EDUCATION

Associate of Applied Science, Electronics Engineering Technology

December 1999

ITT Technical Institute, Memphis TN

WORK EXPERIENCE

Flextronics/Apple Computers, Level 3 Repair Tech (September 2004-Present)

. Ensure that all repaired units meet defined quality standards for both

hardware and software

applications post repair

. Capture data to be used regarding problem trends, resolution time, costs,

or other metrics of

PC and Laptop deployment

. Deploy software and hardware components to customers

. Document workflow processes and software/hardware specific installation

instructions

. Inform Lead Production Support Specialist and/or Production Support

Manager aware of

Escalation issues in service levels

. Serve as Supervisor Escalation Tech over 16 employees as needed in

absence of primary

Escalation Tech

Super Kmart, Loss Prevention Manager (December 2003-September 2004)

. Responsible for monitoring and reporting any unusual activity by store

associates or

customers to store management

. Applied use of electronic surveillance equipment to deter pilferage and

protect company assets

and investments

. Training store associates in the area of loss prevention including waste

control procedures.

.Ensured that investigations are conducted and successfully concluded

involving associate theft and violations of business conduct policy

. Reviewed and approved loss prevention expenses

. Implemented loss prevention strategies and conducted loss prevention

training to reduce shrink

in the retail stores.

Tech Edge, Service Technician (May 2002-December 2003)

. Received and dispatched service requests

. Provided Installation support and Equipment diagnostics

. Performed equipment circuit testing and trouble shooting

. Monitored and updated the status of various customer requests

. Accurately reported and tracked requests for services through completion

including

communication with the customer

Aldelano, Warehouse Manager, (January 1998-May 2002)

. Ensured that all lines were set up prior to shift start and that all

staffing needs were met

. Monitored warehouse inventory levels of 136 rows of product

. Monitored dock doors for loading and unloading product in warehouse

. Set employee schedule

Advo, Inventory Controller Specialist, (January 1995-January 1998)

. Maintained a running inventory of coupon mailings

. Performed general office duties which at times included handling customer

accounts

. Arranged shipment of mail, setup invoices, and processed orders for

customers

. Prepared inventory reports and highlighted low stock

. Trained new personnel on inventory flow and inventory data recording

procedures

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