Customer Service Years Experience
Resume:
Daniel J. Cleaver
Pflugerville, TX 78660
******.*********@*****.***
Objective To obtain a full time position in a fast paced team
oriented environment that will allow me use my
skills to achieve professional and personal goals
Education
2009-Present University of San Francisco
Master Certificate Supply Chain Management
2006-2008 Department of Defense
Logistics and Transportation Training Asset
Tracking Visibility
2002-2004 Solectron Corp.
Vocational Training Lean Six Sigma and Toyota
Practices
Qualifications 1999-2002 Solectron Corp.
QA / QC Inspection Training Printed Circuit Boards
1995-1999 C.E. Ellison High School
Graduate, Honors Science
Knowledge Supply Chain Management and Operations
Knowledge in Microsoft Word, Excel, Adobe, Office,
Experience Internet
7 years experience in Quality, Production Control
Inspection
Warehouse Operations and Customer Service
5 years experience in the Logistics Supply and
Transportation Field
General knowledge in SAP network system
2009-2010 Fluor, Government Group LOGCAP IV
Greenville, SC
Sr. Logistics Warehouse Specialist
Supervised and Maintained Local National Personnel
Processed incoming shipments of DFAC material for
the Department of the Army
Staged and develop lane change for First in First
out (FIFO) operations
Implemented Government policies and procedures to
comply with the Defense Contract Management Agency
Regulated Inventory using Cycle counts and daily
inspections
Operated 4K Electric and 6K Diesel Forklifts for
loading and unloading
Using Six Sigma Practices and Kaizen Quality
procedures reduced the cost of scrap and improved
handling of equipment and material
2006-2008 Kellogg Brown & Root
Houston, TX
Logistics Coordinator
Supervised and coordinated direct shipments of
Medical Supply
Developed a streamline process flow for Shipping
and Transportation
Processed all Material Release Orders and Purchase
Orders
Monitored delivery through Total Asset Visibility
Tracking Systems
Arranged stock orders and replenishments through
cycle counts
Operated 4K Electric and 6K Diesel Forklifts for
loading and unloading
Completed customer service tickets for walk through
customers
2004 - 2006 Solectron Corp.
Austin, TX
Cost Recovery Coordinator
Trained new employees on Product handling and ESD
awareness
Using computer software (Word, Excel, Access,
Outlook Session Manager, Adobe
Coordinated Scrap loss data and Cost Recovery
Reports to brief senior management on ESD and
handling damage Progress
Used load data to define quantity and truck number
to accept shipment unloaded and separated material
into each product zone
5 years experience in PCB inspection and as a
quality advocate for such products as IBM, ZHONE,
CISCO systems
1999-2002 Solectron Corp.
Austin, TX
QA/ QC Technician
Inspected and Tested Printed Circuit Boards
Produced Test flow analysis charts for our product
engineers
Trained key leaders on common manufacturing
handling mistakes
through Composite Risk Management (CRM)
Knowledge of ICT Machines
Highly organized and dedicated with a positive
attitude
Able to thrive and handle multiple task under
pressure
Excels in a challenging environment
Punctual and responsible
Contact this candidate