Sql Server Technical Support

Omar Paulino

*** ******** **** ** *******, RI ***65

Tel: 401-***-****

Email address ********@***.***

Objective

To obtain a challenging position in your Information Systems department;

where I could utilize my personal and professional skills.

Education

Rhode Island College Providence, Rhode Island

Bachelor of Science in Information Systems, Class of 2009

Gibbs College Cranston, Rhode Island

Certificate in Computer Technical Support, class of 2000

Professional qualifications

I have basic knowledge in the use of the following applications:

SQL Server 2008, SQL Server 2005, Visual Studio 2008, C#, HTML, ASP.NET,

ASPX.NET, Visual Basic, COBOL, systems Analysis & Design, Web Development

using Front Page 2003, Microsoft Management 2003, Operations Management,

Telecommunications Network, and PBX.

Work Experience

American Traffic Solutions, April 2008-Present

Systems Support Analyst

Remotely, I monitor the software applications and hardware utilized in

surveillance systems at traffic lights. Remotely, I identify and

troubleshoot existing and potential problems with the software

applications, IP configurations and or hardware and dispatch field

engineers and contractors to the site as needed.

CVS Caremark, April, 2000-April, 2008

IS Technician I

1- I provided technical support to the CVS Caremark stores nationwide,

first point of contact for the stores experiencing any type of problems

with their hardware and or software applications. Remotely I identified and

troubleshot the problem reported by the end users.

2- Member of the Communications Team. A team comprised of a small group of

individuals assigned to provide second level support to the stores'

network. I worked alongside CompuCom, formerly known as Vanguard Managed

Solutions, monitoring and troubleshooting the stores' network. I interacted

with second level vendors on a daily basis; remotely I diagnosed and

troubleshot potential problems that might arise with the stores' network.

3- Provided HR services to CVS Caremark employees for a period of over 18

months.

Personal qualifications

My work ethic and professional skills are my best assets. I am highly

motivated and flexible.

I work well in groups and I am a quick learner, I need little or no

supervision. Proven interpersonal and communication skills. I am bilingual,

fluent in English and Spanish

References are available upon request.

Contact this candidate