Customer Service Quality Assurance
Resume:
Abu B. Holston
Euless, Tx 76040
**********@*****.***
Qualifications Summary: Highly skilled communicator with a superior work
ethic and a sense of accountability and responsibility.
*Adept in identifying customer needs and presenting appropriate
solutions.
*Skilled in inter-departmental coordination.
* Proficient with Microsoft Office Systems.
Professional Experience:
United States Postal Service: Oct 06-Apr 09
Job Title: Mail Carrier: Dallas, TX
Primary Duties: Delivers and collects mail on foot or by vehicle under
various road and weather conditions in prescribed area; maintains
professional and effective public relations with customers and others,
requiring a general familiarity with postal laws, regulations, products and
procedures commonly used, and geography of the area.
RSR GROUP: Jun 05- Sep 06
Job Title: Inventory Control Specialist: Grand Prairie, TX
Primary Duties: Receive large volume of guns, ammo, artillery, and various
supplies. Maintain 100% accuracy on all supplies. Adhered to all Alcohol
and Tobacco and Firearms policies of the Federal Government. Implemented
safety procedures reducing time lost do to injury.
Watson Services: Sep 02- Apr 05
Job Title: Services Specialist for Food Service: Mcconnell AFB Wichita, KS
Primary Duties: Maintain all United States Food Service Standards, and
improve quality of civilian work staff, by training and implementing more
attention to detail oriented task reducing Air Force Food cost saving in
access 50,000 dollars.
United States Air Force: Apr 94-Aug 02
Job Title: Services Specialist (Morale Welfare Recreation)
Primary Duties: Detailed but not limited to Food Service, Fitness Center,
Lodging, Community Center, and Mortuary Affairs. In essence we are the back
bone of all military operations during war time as well as peace time, My
training through various programs has help me develop a strong sense of
team work and leadership.
Quality Assurance Manager resolved six month overdue funds register error,
ensured continue operation of dining hall for 720 dorm airman.
I maintained blanket purchase agreements for deployed military personal.
I managed a staff of 10 military and 12 civilian personal showing great
efficiency reducing man loss hours saving thousands of dollars for the Air
Force.
I processed over 3000 Kansas National Guard members monthly at the Air
Capitol Inn in Wichita Kansas.
I provided administrative support to both internal and external customers
reducing stress resulting in exceptional customer service with a 100
percent accountability.
Contact this candidate