Customer Service High School

Angel Sturges

***** ******* ****

Purcellville, VA 20132

Phone: 202-***-****

E-Mail: ***********@***.***

Employment History

Loudoun Aviation Dulles, VA 2006-2010

Executive Assistant/ Receptionist

Responsibilities required secretarial duties including answering phone, taking messages, light typing

(letters, faxes and e-mails), preparation of catering for client meetings, arranging travel and

accommodation, operating the office when Executives were traveling and generally coordinating with

clients and suppliers on behalf of the company; Research duties including preparing Excel spread

sheets of aircraft for sale and recent sold aircraft, contacting sellers of aircraft to obtain pricing,

specifications and photos, contacting owners of aircraft to ask if they are considering selling;

Advertising duties including preparation of customized presentations for clients and potential clients,

print advertising layout, web advertising layout, preparation of direct mail merges and possible presence

at industry trade shows.

L.C.S.A. Leesburg, VA 2004-2006

Receptionist & Customer Support Representative

Responsibilities included providing timely and professional service to customers by: Answering calls

and requests for information; Providing customers and prospective customers with information

concerning utility services, billings, water quality, rates, rules, regulations, and other water and sewer

related matters; Monitoring the center's response rates to customer demand and recommending

adjustments to work schedules of Customer Service Representatives to meet demands; Performs

receptionist functions by: Greeting individuals that visit the organizations in a professional manner;

Informing responsible department of arrival of visitors and ensuring visitors receive and return visitor

badges; Performing all mail service functions; Completes Customer Service Requests by; Obtaining all

information needed from customer for service request; Processing and accurately recording all required

data into the automated database; Researching customer records and satisfactorily responding to

customer inquires in a timely manner; Processes customer account billing information by: Accepting

checks, money orders and/or cash for the payment of utility service or service application fees;

Accurately posting transactions to department documents and utility master files; Ensuring accuracy of

monies collected; Supporting new account establishment in utility billing system as initial phase of meter

set. Processing work orders to initiate or stop service, check service for water leaks, conduct water

sampling and/or issue permits; Coordinating activity with field operations to ensure work orders are

completed in a timely fashion, Communicating effectively and professionally with Field Representatives

to ensure customer requirements were fulfilled timely and accurately.

NetJets Dulles, VA 1997-2004

On-Site Customer Support Representative

Responsibilities included greeting owners upon arrivals and departures, making sure the ground

transportation are in position, and ensuring that catering is delivered on time. Support ground crews by

giving F.B.O. information for what each aircraft will need. Handle multiple tasks, answer questions and

give information to owners as needs arise. Serve as on-site support for NetJet flight center in CMH, and

handle any crises that arise with owners and/or crews, Proactive in foreseeing any issues that might

cause delayed departure for owners and working to identify recovery aircraft when needed. Manage on-

site office for pilots by providing aircraft documents and forms, JEPPS inventory, databases, and other

information, Maintain and stock lockers for aircraft supplies. Prior to assuming current responsibilities I

performed as a NetJet in-flight attendant from 1997 to 1999.

CableAir/Cablevision Industries Liberty, NY 1993-1997

In-Flight Services Coordinator

I was accountable for maintaining provisions and stock; pre-flight preparation; ordering catering and in-

flight service aboard Falcon aircraft. I acquired extensive continuing education in catering, food

preparation and presentation, and emergency procedures including first aid and CPR.

Eli Lily International Indianapolis, IN 1991-1993

In-Flight Services Coordinator

Responsibilities included presenting in-flight service on Gulfstream aircraft (G-IV); ordering catering for

all flights; provisioning all aircraft; vendor relations; and familiarization of in-house flight attendants with

all aircraft, operations, service procedures, and safety protocols.

PROFESSIONAL TRAINING

How to Handle Difficult Customers & Security Procedures Training

Excel & Office Word Classes

CPR: Cardiopulmonary Resuscitation

ARC: Basic First Aid

MEDAIRE: Airborne First Aid

FORMAL EDUCATION

Redan High School – GA Graduate

DeKalb Central Community College – GA

Missouri Southern State University – MO

References - Available Upon Request

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