Customer Service Technician

Michael A. Baldwin CPhT.

*** ** ******** ***. #***

Gresham, Oregon 97080

Cell: 503-***-****

Message Phone: 503-***-****

Objective

Seeking a technician position in which I may utilize my considerable

knowledge in electronics or chemistry related technology.

Work History

4/08 - present Various

1/02- 3/08 Level 5 Lead Tech / Operations Manager

McKesson-Medmanagement

Coordinate & maintain robotic operations for all local Legacy Health System

campuses; maintain performance & efficiency statistics acquisition &

analysis; monthly statistics reporting to regional vice president &

director of quality compliance; administrative support; customer liaison;

conflict resolution; pharmacy robotic maintenance & rebuild; barcode

packaging; technician training & scheduling; applicant screening & hiring;

first dose & cart fill; inventory & cost management; purchasing; lead

technician & training; emergency technician ad-hoc for all US territories;

demonstrated ability to lead and manage multidisciplinary teams (Management

and IT departments) to efficiently deliver and maintain multiple computing

platforms.

10/01 - 10/02 Lead Technician

Walgreens

Order entry; cashier duties; third party insurance billing (private and

public insurance); customer service; all retail functions.

1/00 - 9/01 Pharmacy Technician

N.C.S. Health care

Daily and cycle fill; narcotics tracking; E-kit fill; record keeping;

customer service; order processing; purchasing.

11/98 - 1/99 Systems Technician

Visionary Sight & Sound

Install and support competition car audio, home automation, security

systems and high end home theater systems.

4/97 - 10/97 Teaching Assistant

Heald College

(Awarded Teaching Assistantship in recognition of academic excellence in

the field of electronics and computer technology.)

Mentor and provide course intensive assistance to E.S.L. students;

familiarize students with electronic devices and theories relevant to

course of study; familiarize students with test equipment, software and

techniques used in "real world" circuit analysis & troubleshooting;

supplement detailed information with visual teaching aids such as graphs

and charts; produced considerable improvement in students' overall G.P.A.;

technical training using Lab View, U.N.I.X., C++ and Assembly language

programs.

Education / Credentials

Body Piercing License Oregon Health

Licensing Agency 2010

CPhT Certification, Pharmacy Tech.

Cert. Board 2003

Pharmacy Technician Training Apollo College,

Portland, OR 1999

Associate in Applied Science: Networking Technology

Heald College, Portland, Oregon 1998

Associate in Applied Science: Electronics Engineering Technology

Heald College, Portland, Oregon 1997

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