Customer Service Manager

Barbara Phistry

**** *. **** **., ***. #*

Burbank, IL 60459

C# 708-***-****

H# 708-***-****

e-mail: abiis0@r.postjobfree.com

Objective: To attain a position with a company where I can grow, where I am challenged and where I

can utilize skills acquired through past employment and education.

Experience:

7/01 – 9/08 Dr. Eugene and Geoffrey Decker – Oak Lawn, IL

Office Manager: In this position, I was decision maker for all office products purchases

including software,

telephone and internet providers. Since my employment, I have increased efficiency in

the office by at least

70% in an environment where there were previously two women in my position. Other

duties performed in this position were payroll processing and distribution;

implementation and maintenance of benefits package,

retirement package and office policies and procedures. Maintained patient files,

scheduling and billing;

prepared and distributed monthly statements to patients; insurance billing and problem

resolution; A/R and

A/P; customer service, including collections; lastly, price structuring for the office.

10/00 – 7/01 Goldcoast Freightways – Chicago, IL

Administrative Biller: This position was that of entering all data necessary to produce

paperwork for the

sole purpose of moving freight; assisted manager with dispatching, customer service and

completion of all

paperwork for all drivers.

7/99 – 10/00 Tarah Mortgage – Bloomingdale, IL

Branch Manager: Trained and monitored all loan officers in completion of paperwork

necessary in the

residential mortgage loan process; coordinated meetings between all loan officers and

lenders in an effort

to build a cohesive relationship; compiled and managed all paperwork necessary in

compliance with all

applicable lending laws; implemented and maintained employee benefits package.

Loan Officer: Collected documents from customers necessary for the completion of the

residential mortgage loan application process; maintained contact with customers

throughout the process and attended closings with the customers; maintained

relationships with lenders to ensure best possible outcome for all loans.

Processor: Collected documents from loan officers and maintained loan packages

necessary to close loans; maintained relationships with lenders, title companies and

various other entities to ensure expedient and error free end results.

1/98 – 7/99 Hanjin International – Oak Brook, IL

Terminal Operations Coordinator: This position was that of dispatcher for drivers to

various rail yards

for pickup and drop off of containers for local and overseas shipments; compiled and

maintained all

paperwork necessary for daily operations; assisted in the compilation and maintenance

of inventory of

all containers and chassis’ for two terminals; provided daily, weekly and monthly reports

for all shipments

dispatched.

Barbara L. Phistry

Page Two

5/89 – 1/98 Yellow Freight – Chicago Ridge, IL

Group IV Clerk: This position was in a union environment under Teamsters Local #710;

produced and

maintained all paperwork necessary in the movement of freight; customer service, O S &

D, cashiering,

driver check-in, collections, billing and payroll in various terminals.

5/87 – 5/89 PHH Avenue – Chicago, IL

Sales & Marketing Secretary: This position was that of secretary to the V.P. of Sales &

Marketing where

I prepared proposals, contracts, cover letters and all correspondence; assembled charts,

graphics and

other marketing packages; produced and coordinated status of weekly and monthly sales

reports;

updated all mailing lists for quarterly mailings to clients.

5/84 – 5/87 Mayer, Brown & Platt – Chicago, IL

Paralegal Typist: In this position, I performed all necessary responsibilities for one staff

attorney and

four paralegals, including establishing case files and case research in law library;

maintained all sign-in

sheets for paralegals; produced and distributed all daily correspondence.

6/82 – 5/84 Illinois Retail Merchants Association – Chicago, IL

Staff Secretary: In this position, I produced all correspondence for Vice President and

Staff Attorney;

produced monthly client billing and assisted Office Manager with A/R, A/P and general

ledger

maintenance; maintained client mailing lists; produced and distributed monthly

publications via bulk

mail process; switchboard operation.

Education:

University of Phoenix – Bachelor of Science in Business Management

University of Phoenix – Masters in Business Administration

References:

Available upon request.

Contact this candidate