Manager Quality Assurance

James M. Pollard Jr.

**** ***** **** **** ****. Horsham, Pennsylvania 19044 . 316-

***-**** . 215-***-**** .**************@*****.***

[pic]

Talented and accomplished Facilities and Operations professional with

more than 15+ years of experience who works to develop the operational

efficiency of the organization. Exceptional communicator with a

consultative sales style, strong negotiation skills, B2B marketing and

a keen ability to assess clients needs. Proven ability to direct multi-

million dollar construction and renovation projects. Highly adept at

program and department management. Skilled in training and supervising

maintenance, administration/support services, custodial and supervisory

staff. Able to oversee all aspects of facilities operations, including

buildings, grounds, fire and safety systems, construction, mechanical,

office services, security, space planning, event planning, procurement, maintenance plan development, and capital purchases. Experienced in

budget administration and cost containment. Expert negotiator familiar

with managing vendor and contractor relationships. Ability to liaison

with medical, clinical and corporate management staff. Consistent

record of completing projects for multi-site portfolios within budgets

and time constraints. Excellent communication skills.

( ( Operations/Account (Administration/Finance

Leadership/Motivation/T Mgmt./Start-Ups /Purchasing

eamwork (Quality Assurance./Risk ( Project and Process

(Facilities/Maintenance Management Management

/Custodial ( Strategic Business ( Staff Training and

( Builds & Maintains Planning/Marketing Development

Relationships ( Contract Mgmt./ ( Computer Program

( Customer/Client Analysis/ Sourcing Knowledge

Relations

PROFESSIONAL EXPERIENCE

DIRECTOR OF OPERATIONS, PREMIER COMMERCIAL BUILDING SERVICES, HORSHAM,

PENNSYLVANIA. 2007-PRESENT

. Responsible for the daily human resources/operational activities of

cleaning company; screened and interviewed potential employment candidates,

made hiring decisions, conducted new hire orientations, trained staff,

conducted employee performance reviews, benefit administration, conducted

recruiting events and performed all purchasing/ procurement and business

development

. Created, maintained, and monitored timelines, profit & loss statements,

and project management scopes

. Developed & implemented strategic marketing campaigns to promote/increase

sales and revenue

. Provided administrative management, budget preparation, site inspections,

facilities and risk management, contract negotiation with outside vendors

and managed security and facility issues that impact 24/7 operations.

Conduct on-site customer service calls, maintaining a high level of

customer satisfaction, achieving sales, inventory and payroll goals as well

as handling operational issues that affected services.

. Managed & maintained multiple customer accounts and strategize methods

for account development

. Oversaw the day-to-day operational activities of the cleaning company and

directed workflow

. Developed environmental health and safety procedures for facilities.

Ensured facilities procedures comply with ADA, FPA, EPA, OSHA and all

local, state, and federal regulations, codes and standards

Managed annual budget, supervised 85 employees, primarily custodial and

maintenance personnel as well as office and sales staff.

. Responsible for buildings & complexes from 5000 to over 500,000 square

feet

. Negotiate agreements and pricing for chemicals, supplies & capital

purchases including equipment

. Managed Healthcare, Retail, Educational, Manufacturing, Entertainment &

Commercial facilities

Key Accomplishments and Contributions as the Executive Director of

Operations:

. Instrumental in the increase of sales revenues and company growth

by 40%. Successfully penetrated the market through negotiations and

cultivation of a key partnership with a national marketing firm

which enabled the organization to acquire major customer accounts

. Established branch offices and obtained accounts nationwide,

including San Antonio, TX. Housing Authority, City of Wichita,

Kansas (Department of Public Works) and Accounts in Pennsylvania-

MCI, Comcast, Burlington Coat Factory, Bell & Howell, PPL Energy,

AMC Theaters, Tect Aerospace

. Developed & integrated inventory and supply order tracking system

at customer locations

. Initiated & implemented Green Cleaning programs, practices &

products improving client employee

production and attendance rates by 25% due to a

healthier work environment

ENVIRONMENTAL OPERATIONS MANAGER, Sodexho, A.I. DuPont Hospital for

Children DE, 2 004 to 2007 Oversaw the daily operations of

environmental services & maintenance departments, operating room/clean

room, and office services staff; trained, motivated, mentored, and

evaluated a team of 200 employees, prepared work schedules, delegated

work assignments, directed workflow, regulated work hours and labor

costs within budget, quality assurance, maintained and grew business

relationships with clinical and hospital staff, and managed service

contracts, purchasing, safety programs

Key Accomplishments and Contributions as the Environmental Operations

Manager:

. Spearheaded hospital initiatives for a Capacity Management Strategy.

Developed and implemented electronic tracking of bed turnover process

and system for 600 bed hospital

. Developed and implemented a Quality Assurance Program that regularly

measured service levels through patient/staff surveys and inspections,

resulting in a 95% quality service rating

. Planned & coordinated JCAHO - Joint Commission Audits receiving

scores of 96% and 97%

FIELD OPERATIONS MANAGER, Jani-King of Philadelphia, Conshohocken,

Pennsylvania, 2002 to 2004

. Responsible for managing maintenance of multiple client accounts and

Authorized Janitorial Franchise owners through site inspections, training,

safety, facilities/business consulting and development, maintaining

performance & quality standards, recycling programs, compliance of

regulatory agencies, procurement, contractor & vendor relations

. Executed company plans, policies, and Standard Operational Procedures

. Maintained competitive sources from which to select suppliers

and managed many equipment/supply purchasing requests

simultaneously. Overseeing preventive, corrective maintenance,

repairs, modifications

Key Accomplishments and Contributions as the Field Operations Manager:

. Maintained monthly account revenues of over $350,000 dollars while

receiving corporate awards for consistently achieving a 98% customer

retention rate.

ENVIRONMENTAL SERVICES MANAGER, Crothall Healthcare, Graduate Hospital,

Philadelphia, PA, 2000 to 2002

. Managed the daily operations of the housekeeping and maintenance

departments; maintained preventive maintenance programs for all

equipment and systems to reduce/eliminate critical downtime, safety,

production, work orders, client relations, inspections, scheduling,

assignments, inventory & supply chain, human resources

policies/procedures

. Managed strategic plans/initiatives to gain productivity,

environmental/maintenance improvements, maximize assets

. Supervised, trained, motivated, and evaluated 150 employees in a three

shift union environment

Key Accomplishments and Contributions as the Environmental

Services Manager:

. Coordinated JACHO and Joint Commission inspections, receiving

compliance scores of 95, 97%

ASSOCIATE DIRECTOR OF AUXILIARY SERVICES, Peirce College, Philadelphia,

Pennsylvania, 1995 to 2000

. Served as the project manager for the strategic planning and completion

of a $300,000,000 state of the art student services center; managed the

leasing, zoning, permits, office/ telecom moves and subcontracting of the

renovations

. Managed the maintenance, food services, custodial, security, mailroom &

subcontractors to maintain & complete HVAC, electrical, plumbing,

construction & renovation projects; scheduled contractors and conducted

negotiations, facilities expansion, event & space planning, office

services, shipping/receiving, completed monthly financial reports

. Conducted, bid walks, preconstruction meetings, coordinated

contractor bidding, awarded bids, purchasing

. Managed contract expirations to ensure continuous supply of

goods & services to internal customers

EDUCATION and TRAINING

BACHELOR OF SCIENCE DEGREE IN COMMUNICATIONS

Clarion University - Clarion, Pennsylvania - Minor: Business Management

FACILITIES MANAGEMENT PROFESSIONAL - FMP CERTIFICATION AND TRAINING

Member of International Facility Management Association - IFMA - Presently

Enrolled

COMMISSIONED NOTARY PUBLIC - LICENSED AND BONDED

State of Pennsylvania - Commonwealth of Pennsylvania/ National Notary

Association

Certifications and Certificates:- CompTIA Project+ - Project Management

Certificate

American Management Association-

Facilities Management Certificate

Professional Affiliations:

The Association of Higher Education Facility Officers and American

Society for Healthcare EVS

Contact this candidate