Customer Service Representative
Resume:
Yuniel Sanchez
Linden, NJ *****
Phone: 908-***-****
E-mail: *************@*****.***
Objective: To obtain a customer service, project coordination, sales
support or related position in a business, healthcare,
governmental or non-profit setting utilizing my relational
and planning skills and experience.
Experience: Advance Health Media Union, NJ
Logistic Planner 05/2010 to 9/2010
. Executed comprehensive project management of various
meetings and events for assigned clients including:
Novo Nordisk, Sanofi Aventis, Watson and Otsuka
pharmaceuticals.
. Monitored expenses to the budget while planning all
events.
. Reconciled all program expenses and billing in the
final accounting and post-program reconciliation of
each event.
. Performed post-event evaluations and reporting.
. Provided quality customer service, maintaining
consistently high standards of excellence.
Continucare Health Centers. Hialeah, Florida
Referral Coordinator & Supervisor/
Customer Service Representative 03/2004 to 08/2007
. Provided daily supervision to a staff of four
referral coordinators.
. Assisted subordinates and supervisors in identifying
and resolving problems.
. Processed in/outpatient surgical authorizations.
. Promoted and maintained high standards of excellence.
. Responded to written and verbal referral requests
from Primary Care Physicians.
. Reviewed payroll, resolved issues and discrepancies
and processed for payment.
Emmanuel Insurance and Associates. Hialeah,
Florida
Customer Service Representative 02/2000 to 02/2003
. Received and routed incoming Mail, telephone calls
and visitors.
. Demonstrated effective customer support and problem
resolution skills.
. Processed applications, changes, and insurance
cancellations.
Community: Miami Children Hospital Miami, Florida
Radio Lollipop Volunteer 03/2006 to 12/2006
. Visited, interacted with and supported patients.
. Applied excellent organization skills.
. Developed strong relationship with managed care
organization and prepared captivated kids activities.
Yuniel Sanchez Phone:
Page 2 E-mail: *************@*****.***
Languages: Bilingual: fluent in English and Spanish (speak, read & write)
Education: New Jersey City University Jersey City, NJ
Bachelors of Science in Biology Graduated 2010
GPA: 3.20/4.00
Miami Dade College Miami, Florida
Pre Medical Science and Dentistry AA Graduated 2007
Skills:
. Excellent communication and integrity.
. Capability to work as a team member with limited
supervision.
. Energetic, enthusiastic, optimistic and determined
. Ability to adapt to shifting priorities and be able
to handle multiple tasks simultaneously with
successful results.
. Able to work productively in a fast paced
environment.
. Familiarity with Medical terminology including, ICD-9
and CPT coding
Computer: Proficient in PC & Macintosh platforms, Windows XP, Microsoft
PowerPoint, Word, Excel, Outlook and the internet.
References: Available upon request.
Contact this candidate