Engineer Maintenance
Resume:
ADEEL RIZVI
Laurel, MD ***08
(W) 202-***-**** (C) 301-***-****
Email: *************@***.***,
OBJECTIVE Seeking a challenging advanced-level position that would
utilize a broad range of computer technical knowledge,
experience and offer potential for advancement.
SKILLS
1. Operating Systems: Good knowledge/experience of Microsoft
Windows 95/98/ME, Windows 2000/Windows XP, Vista and Windows 7.
2. Applications: SMS, SCCM,Ms Office, Corel Office Suite, Ms
Exchange 2003/2007, VMware Client4.0, Netscape & Internet
Explorer browsers, multimedia/graphic software and Lotus Notes,
Active Directory, DNS, WINS, DHCP, and other related internet
protocols, BLADE SYSTEMS.
3. Hubs/Routers & Protocols: Good Familiarity with 3Com, Cabletron
hubs, Cable/DSL modems, knowledge of TCP/IP, SNMP, and SMTP.
4. Programming / Development: Academic knowledge of C++ and Visual
Basic, Good Knowledge and with HTML.
5. Hardware: Expertise in installation, configuration, repair,
upgrade of network servers/workstations, cabling, PCs, tape
backup, Juke box, LaserJet printers.
Clearance Status: NACI
EDUCATION
Prince George's Community College, Largo, MD, 2002- 2004 A.A degree.
B.S. in Computer Studies, UMUC, Summer 2009
M.S. in Information Systems, Anticipating, Fall 2011
WORK HISTORY
Sr. System Engineer 07/2008 - Present
Dept. of Interior
Washington, DC
o As Senior Systems Engineer my duties include the administration,
maintenance and hardening of all Department of the Interior Office
of the Secretary (OS-DOI) and National Business Center (NBC)
servers. Duties include administration of three Active
Directory Domains in two forests, 200+ printer queues, 1200+ users,
four SMS servers multiple WSUS and Counteract security appliance.
Using a virtual environment I test and validate patches and
upgrades before they are applied to production systems or
workstations. I attend several teleconferences weekly to
communicate with the customer status of different projects
including POA&M's and other C&A progress. I and one other Senior
Systems Engineer are directly responsible for the health and
maintenance of 100+ test & production servers in multiple data
centers. I am responsible for maintaining/upgrading SQL and IIS
production servers such as eCPIC test and production servers,
Travel manager servers, SMS servers RIS, Symantec, heat, Lotus
Notes and WSUS servers. I am responsible for the maintenance and
configuration of the EMC storage. I am the technical lead in the
ongoing FDCC desktop hardening effort. I am an incident coordinator
for any issue affecting multiple users at the U.S. Department of
the Interior's headquarters in Washington, D.C. I am in constant
contact with the Helpdesk support team and network engineers to
resolve issues as they arise anywhere in the country.
Senior Desktop Support Engineer 04/2005 -
07/2008
Dept. of Interior
Washington, DC
Responsibilities include:
o Work on XP/Microsoft operating systems and provide assistance to
customer over the phone. Assists in maintaining
LAN/WAN records and, as appropriate, telephone systems cable.
o Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems to
ensure longevity.
o Take phone calls regarding Microsoft suite and Lotus Notes
problems and solve them via SMS (remote software).
o Responsibilities also include repair and maintenance of over 2,000
workstations on site and over 1,500 workstations all
across United States.
o Install and upgrade new hardware on PCs according to user's needs.
o Works with Help Desk and Network Operations staff as appropriate to
determine and resolve problems received from clients. Interact
with numerous computer platforms in a multi-layered client
server environment.
Jr. System Administrator 03/2001- 02/2005
NASA/GSFC, Greenbelt, MD
Responsibilities include:
o Move users to different locations and set up their PCs according to
NASA standards.
o Responsible for installation, configuration, testing and upgrades
of hardware/software for NT, XP, Windows 2000, 95/98/ME
NASA's systems.
o Providing technical assistance for servers and backup systems
issues to callers over the phone.
o Maintenance of ESDCD Operations Unit and LAN network via
continuous monitoring of servers/systems for
security and system status.
o Works with Help Desk and Network Operations staff as appropriate to
determine and resolve problems received from clients. Interact
with numerous computer platforms in a multi-layered client
server environment. Ensure desktop computers interconnect
seamlessly with diverse systems including associated validation
systems, file servers, email servers, computer conferencing
systems, application servers, and administrative systems.
REFERENCES AVAILABLE UPON REQUEST
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