Support Technical

Dennis Goodew

**** *. ******** ***

Centennial CO 80015

Mobile Phone: 720-***-****

Email: ************@*******.***

Information Technology Manager with over 15+ Years expertise in managing

and leading multi-platform environments. Strong hands-on experience to

build and lead technology support team that is capable of supporting both

internal and external customers and also enables and drives the business

strategy of the Company.

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SUMMARY OF QUALIFICATIONS

. Demonstrated Hands-on experience in all aspects of IT Operations and Data

Center management

. Demonstrated experience managing IT Technical Teams

. Demonstrated experience managing IT budget and expenses

. Demonstrated ability to implement new Technologies and processes

. Demonstrated expertise in System Administration, and Networking

implementations and administration

. Demonstrated ability to plan, define, and direct all long-term IT needs

and strategies

. Demonstrated ability to design and implement technology strategy to

support Business Goals

TECHNICAL SKILLS

. SAP - Lead IT Team during transition/migration from Legacy (Mapics) ERP

system

Worked with Business Process Team to accomplish a

successful migration

Interfaced existing legacy applications to SAP utilizing

EDI technology

Implemented and Supported EDI connections to suppliers

and vendors

. AS400 - Ability to configure, administrate and support the AS400 in a

Wan/Lan environment.

. Cisco - Ability to configure, implement and support the most common

utilized Cisco equipment. This includes : Pix, ASA, Routers, Switches,

Access Points and VPN

. Windows Servers - Ability to configure and administrate Corporate

Network Servers as required for Business and E-Commerce Applications

. Microsoft Products - Ability and Expertise to deploy and support

Microsoft applications.

Dennis Goodew ************@*******.*** 720-***-**** Page 2

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PROFESIONAL EXPERIENCE

Counter Trade Products Inc. 12/8/2009 - Present

Contract Technical Support Engineer

Implement and Document Acronis Backup solution to enterprise servers

Provide Technical Support expertise to existing Acronis customers

Implement and Document Symantec Anti-Virus Solution to enterprise servers

Provide Technical Support expertise to maintain enterprise servers: SQL

database servers, Exchange email server and E-commerce servers.

Provide Technical Support expertise to existing external customers

Provide Technical Support expertise to internal users

Karcher North America 5/1/2000 - 11/2/2009 Director of IT

Karcher Floor Care Inc. Managing Director of IT

Castlerock Industries IT Manager

Windsor Industries Network Administrator

Managerial Skills and Responsibilities:

Responsible for the operation of all Corporate Level Technical Services and

including the management of groups such as Data Center, Help Desk, System

Programming Support staff and Technical Services support staff.

Budget and Expense management for the Corporate Technical Services

Department

Responsible for Monthly department budget expenses and preparing budget

forecasts.

Expertise in RFP Process to secure service contracts that will benefit the

corporation and

Reduce IT operating costs.

Telecommunications for all Corporate divisions, including voice and data

circuits.

Responsible for all Telecommunications contracts. Reducing costs and

implementing

Services for business needs. Internet services, VPN services, Mobile

Devices and Wireless

services.

Responsible for selection, procurement, and deployment of appropriate

equipment to meet infrastructure and technology needs. Provides leadership

in the identification and evaluation of new information technologies to

facilitate business strategies. Works effectively with information

technology vendors and service providers to ensure purchased solutions meet

company standards and budget.

Responsible for ensuring the 24x7 uptime and performance of all essential

operations..

Participation in the annual business planning, periodic operations reviews

and management updates

Display good communication skills to have meaningful dialogues with

Executive management.

Reviews project feasibility studies. Establishes work standards and

equipment needs.

Dennis Goodew ************@*******.*** 720-***-**** Page 3

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Prepares progress reports to inform management of project status and

deviation from goals

Large scale project planning, management, support and implementation.

Accomplished Projects: (Plan, Design, Train and Implement)

. Corporate Mobile Services: PDA's, Data Cards and Web email

. Corporate Email system and Fax server system

. ADP Payroll system

. Anti-Virus system, Internet Filtering equipment

. Web server and E-Commerce solutions

. Veritas Backup exec servers and tape library systems

. Engineering systems: Pro/E, Intralink, Autocad, Cfdesign and Ansys

Hardware Skills:

SAP ERP system support and AS/400 system support:

Hardware support for modems, printers and terminals supporting TCP/IP,

Ethernet networks in a Lan-Wan and Wireless environment.

Windows Servers 2000, 2003 and 2008 utilizing Active Directory and

supporting:

E-commerce Application server and Microsoft SQL server.

Lotus Domino R6. E-mail, Spam and anti-virus system

integration.

Citrix Server and Thin Client implementation and application support

ADP Payroll Server and Client support. Fax Server and Client

support.

PC Support for Windows 2000, XP and all Microsoft Office products

Other support : VPN, Ethernet, IBM client access, Lotus Inotes, and

Internet Explorer

Supporting printers setup and installation and plotter installation

and support.

Software Skills:

Microsoft Products support and installations: including : MS Access

design knowledge and ODBC interface to AS/400, Microsoft Word, Excel,

PowerPoint, and MS Project.

Engineering software: PTC Pro/E, Interlink, Autodesk software.

Other Products : Visio, PCAnywhere, Wireless Technology, Fax Client,

Adobe Products, CS3 and numerous other popular business and home

programs.

Terminal/PC Emulation to Mainframe : PC support, IBM Client Access

and Kronos

Communications : IBM and Cisco Routers, Ethernet Protocols. TCP/IP,

IPX/SPX, NWLink, Wins, Dns and IBM Lan Support

protocols.

PC/OS Networks : Windows 2003, Windows XP, Windows 2000. Novell

Netware 5.x.

Dennis Goodew ************@*******.*** 720-***-**** Page 4

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MDC Holdings Inc. 1995 - 2000

Senior Computer Information Specialist/Administrator

. Responsible for Technical Network staff. Including System DBA, Novell

Network Administrator, and Exchange Administrator.

. Design, purchase, implement and support of all hardware and software.

Including the following: Citrix servers, Exchange servers, Ceridian

Payroll / HR servers, SQL servers

. Implement and administer Novell and master domain for entire

enterprise.

. Assist ISD help desk and technical support staff with resolution of

technical issues.

. Plan, Purchase, test, Implement and support new projects and

assignments.

. Provide Senior Management tracking reports of current projects/issues

to be resolved.

. Monitor staff assignments and assist with resolution outlines.

. Provide off-hours support and periodic travel to out-of-state

divisions.

Hardware Skills :

AS/400 - Interfaced to Cisco routers and bridges, Firewall, modems,

printers and terminals supporting TCP/IP, frame relay, token ring and

ethernet networks in a lan-wan environment.

Novell Servers, Windows Servers, Citrix servers, SQL Servers and

Exchange Servers

Supporting both token ring and Ethernet, IBM client access, and Lotus

Ccmail.

Supporting printers setup and installation and plotter installation

and support.

Software Skills :

Microsoft Products support and installations: including : MS Access

design knowledge and ODBC interface to AS/400, using Imaging and

computer graphics. Microsoft Word, Excel, PowerPoint, and MS Project.

MS Outlook for e-mail.

Other Products : Lotus Ccmail, Amipro, Lotus 123, Freelance Gaphics,

Wordperfect, Dbase, Daytimer, Netscape, and Compuserve.

Terminal/PC Emulation to Mainframe : PC support, Client Access,

Elite, Marc, Mcp, Ndl and Cande.

Communications : IBM 5494 Controller, Perle 494E Controller, IBM and

Cisco

Routers, Token Ring and Ethernet Protocols. TCP/IP, IPX/SPX, NWLink,

Wins,

Dns and IBM Lan Support protocols.

PC/OS Networks : Windows NT 2000, 98 and 95, and Novell Netware

Education and Training:

Associates Degree: Accounting/Data Processing

Certified Courses:

SAP Courses: Introduction to SAP Finance - 01

SAP Controlling-01

SAP for Non-Technical Users

Microsoft Server Administration Courses and seminars

Cisco Administration Courses and seminars

Network security courses

TCP/IP Concept courses

Lotus Notes administration courses

Exchange (Outlook) administration courses

Novell System courses

Management Skills and Finance courses

Additional Work History and References Can Be Provided

Contact this candidate