Customer Service Human Resources

Marísa Louise Simpson 310-***-**** cell

***** ******* ***, *******, ** 90249 **************@*****.***

Human Resources Generalist or Manager

Business Development Talent Management Project Development Team

Skills/ Abilities

Building Goal-Oriented Policies and Procedures

Training and Development Organizational Behavior Compensation Management Payroll

Accounting Employee Relations Workers Comp & Leaves

Benefits Recruitment and Retention

Experience 8/04 – 9/09 Gear Hustler Gardena, CA

Human Resources Manager

As the Human Resources Manager, supported the department in a variety of HR functions developed and

implemented employee/ company policies and procedures. Oversaw the HR department in all aspects including

but not limited to: Benefits, Payroll, Employee Relations, Workers Comp, Compensation, Conflict Resolution,

Leaves, Policies and Procedures, Employee Retention, Orientation and Trainings, Fleet Program, Safety

Program, Employee Morale Program, Event Planning, Customer Service Trainings, Payroll and more.

• Key responsibilities included updating and maintenance of personnel data in the HRIS system for all

personnel, new hire processing, personnel file maintenance, employment verifications, scheduling

interviews, compiling data for various reports and analysis.

• Interpreted human resources policies and laws. Provided information to employees on policies and

procedures. Full charge of Benefits, Compensation, and Leave of Absence Programs. Full hands on

Employee and Labor Relations and Conflict Resolution.

• Demonstrated strategic and hands-on leadership ability to develop and implement a full range of Human

Resource policies and practices throughout the organization.

• Recruitment of employees for field and customer service positions, with heavy sourcing on multiple job

boards, some cold calling, preliminary interviews, and back ground checks. Recruited for Distribution

Center, Costumer Center, Retail Sites, and Corporate Office personnel.

• In charge of Safety Program, Customer Service, Fleet Program, and Incentive programs.

• Management over the Distribution Center, Customer Service Center, and Retail Sites

10/03 - 6/06 Transportation Security Administration, Los Angeles, CA

HR Assistant/ Passenger & Baggage Security Screener / Payroll Assistant

Operated as HR Assistant for International terminal security screeners, of the direction of the terminal manager.

Maintained current screener information in terminal, scheduling, and time and labor reports. As served time in

the payroll department processing payroll for 400+ officers.

• Daily record keeping for 400+ officers, timekeeping for 120 officers. Process payroll for 400+ officer’s

semi-monthly.

• Maintained personnel records, assisted in the creation of timeline for shift bids, schedules, and

established an accurate seniority list of officers.

• Promoted from Passenger Security Screener after 2 months on the floor. Promoted to Temp assignment

in Payroll Department to assist with payroll and major projects.

Education Bachelors of Science, Public Administration – Administrative Management Graduated: 5/07

Cal State University Dominguez Hills, Carson

Masters of Science, Public Administration Expected Graduation: 5/12

Cal State University Dominguez Hills, Carson

Certificate in Human Resource Management Completed: 5/08

Cal State University Dominguez Hills, Carson

Certificate in Accounting Fundamentals Completed: 10/10

Cal State University Dominguez Hills, Carson

Affiliations Society of Human Resources Management (SHRM)

Professionals in Human Resources Management (PIHRA)

National Human Resources Association (NHRA)

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