Training Developer

janice rinehart

**** ************ ***** ( WHEATON, IL 60189 ( PHONE: 630-***-**** (

**************@*******.***

COMMUNICATOR - DOCUMENTATION EXPERT - INSTRUCTIONAL DESIGNER - TECHNICAL

WRITER - TELECOMMUNICATIONS - SOFTWARE DEVELOPMENT

Expert writer can take technical information and deliver it in a readable

usable format for all types of users. Possesses in-depth experience in

researching, interviewing, designing, and developing documentation and

training for novice to expert user. Proficient at delivering training,

training materials and on-line help to users in the right way at the right

time. Demonstrated time management across multiple projects and systems.

Expertise Highlights

Developed modular training for Managed 8-member documentation

application, technology and department with $450,000 budget for

interface developers for on-time delivery of software manuals.

insurance software application Implemented comprehensive training and

company user support for electronic mail,

Documented internal development calendaring system and network

processes for rapidly growing applications for over 350 users, with

software company to capture staff of 5 technicians/trainers.

latent knowledge within workforce Spearheaded quick development team to

deliver manual in tight 3-week timeframe

Developed and maintained multiple for international distribution.

manuals for complex network Edited over 10 courses and worked with

products. 2-3 authors at a time in design and

Spearheaded development of IP development of course materials over

network troubleshooting manuals. 3-year period.

Maintained document standards and

styles as team leader/project

editor.

Professional Experience

JR Connections, Wheaton, IL 11/2009 to present

Consultant/Proprietor: Work for a variety of clients doing documentation

and training presentation development, newsletters, project planning.

Projects include development of presentation to Historic Site committee for

State of Illinois, publicity for World Tai Chi Day, Wheaton, IL. Current

project developing programmer training for insurance software developer.

Challenger, Gray & Christmas, Chicago, IL 3/2009 to 4/2010

Post-training counselor: Job search coach supports new job seekers using

company's proprietary employee job-search methods. Provided weekly phone

calls to up to 90% of clients for ongoing assistance and accountability.

ALCATEL-LUCENT (LUCENT TECHNOLOGIES), Naperville, IL 1997 to 2008

Senior Information Developer, Wireless division 2001 to 2008

Information Products & Training (IPT)

Information developer, wireless Division 1998 to 2001

information products & training (ipt)

Training/on-line help developer, wireless division 1997 to 1998

customer training and information products (ctip)

Sr. Information Developer:Documented new mobility products working with

product management, engineers, developers and testers through all phases of

product development. Researched system and product requirements.

Interviewed engineers. Crafted step-by-step instructions for commercial

products released worldwide.

Key Results:

Reduced (by 30%), cycle time for requirements identification and analysis

through comprehensive interviews using Carnegie Mellon Management Inventory

(CMMI) to identify current practices and suggest process improvements.

Authored and designed web-based course for introduction of new

telecommunication standard for customer-integration into existing user

systems.

Used rapid development methods to deliver a 1000 page manual within a 6-

month timeframe. Met new product introduction deadlines to deliver first of

its kind network analysis tool in wireless industry.

Information Developer

Maintained and updated documentation for existing mobility product

documents working with project managers and product managers to identify

and document software deltas.

Key Results:

Worked with product management engineers, developers and testers through

all phases of product development. Researched system and product

requirements.

Updated system message documents, audits documents, service measurements

Developed new single-feature documents to support all software in a

release.

Training/online help developer

Designed and coded help files using RoboHelp and native HTML to produce web-

based help for inclusion with product software for each product update and

release.

Developed web-based training course for up to 350 technicians to reduce

classroom training and student classroom hours.

SAfco technologies, chicago, il 1995 to 1997

Software Engineer :Collaborated with software engineers and developers to

design customer interface and develop built-in help for inclusion with

product software. Customer help documentation included how-to steps and

reference for user interface with GPS mapping system and collected data.

Rinehart associates 1990 to 1997

Consultant/Proprietor: Performed design, development and training of office

proprietary applications for large and small corporate and non-profit

organizations. Clients included Blue Cross Blue Shield Association,

Motorola Corporation, Nielsen Marketing Research, Evangelical Lutheran

Church in America, FlipTrack Learning Systems (OneOnOne Computer Training),

Joint Commission on Accreditation of Healthcare Organizations, Sears

Roebuck, Unocal Corporation.

Education

University of Phoenix, Phoenix, AZ North Central college, naperville, il

Master of Management (MM) 2008 Bachelor of Arts (BA)

Psychology/Sociology

Technology Summary

Applications: Adobe Acrobat, Microsoft Visio, Corel Draw, Ventura Publisher,

Microsoft Office Suite, Adobe Acrobat Professional, Adobe

RoboHelp, Adobe FrameMaker, SnagIt, Adobe Captivate

Systems: Windows, UNIX. Information Mapping

Languages: XML, HTML

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