Customer Service Manager

GAIL C. De COTEAU

** * ******

Groton, CT *****

860-***-**** (*********@*********.***)

PROFILE

Ability to work comfortably under pressure and to consistently meets

deadline schedules, interpret departmental needs and prioritize, willingly

assists team members in all department needs

ADMINISTRATION

Experienced in WORD, EXCEL, ACCESS, Microsoft Windows,

Perform data entry, revisions and searches in ACCESS; index, scan, and file

documents

Document search and retrieval utilizing varied resources, hard copy,

microfilm, and microfiche, computer files

Develop and create microfiche system for records covering twenty-year span

Develop, prepare and maintain logs and progress reports

Adept in office equipment maintenance

Ability to communicate and interact with personnel inside and outside of

organization

Able to coordinate and facilitate efficient and timely support to principal

in carrying out assigned administrative

responsibilities

Train and provide direction/support to clerical personnel

Order and maintain departmental office supplies and equipment

Inventory control, invoice verification, preparation

Posting to accounts, account reconciliation, patient billing services with

patient and provide interaction

Multi-line telephone usage, customer service, money handling

EMPLOYMENT

Marathon Consulting Group Inc, Alpharetta, GA (2004-2006) data-entry,

scanning, research, alpha and numeric filing, create and maintain logs,

general clerical, at Millstone, Waterford, CT (nuclear facility security

clearance obtained)

Groton, CT Registrar of Voters, Groton, CT (2005-2006) seasonal, voting

machine tender

AR Mazzotta Employment Specialists, Westbrook, CT (2004) receptionist, data-

entry, general clerical, at Groton Department of Public Works

Stevenson and Associates, Woburn, MA (2000-2003) data-entry, scanning,

research, general clerical, at Millstone, Waterford, CT (nuclear facility

security clearance obtained)

Von Sussen Enterprises, New London, CT (1999-2001), store manager in

specialty shop, and off site events

Manpower Temp. Service, New London, CT (1996-1998), general clerical,

Northeast Utilities, Waterford, CT (nuclear facility security clearance

obtained)

Kelly Temporary Services, New London, CT (1995), receptionist

TVCCA, Sylvandale Rd., Jewett City, CT (1994-1995), energy assistance

intake worker

University of Connecticut at Avery Point, Groton, CT (1993-1994), Student

affairs office general clerical support

EDUCATION

UNIVERSITY OF CONNECTICUT, Groton, CT, Bachelor of General Studies Degree,

May 1995

MOHEGAN COMMUNITY COLLEGE, Norwich, CT, Associate of Science Degree,

Accounting, Honors- May 1992

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