Project Manager Management

David Guest

**** ********** **** . *******, **. 46037

(cell) 317-***-**** . ***********@*****.***

business analyst

Proven manager of IT or Finance projects with annual budgets in

excess of 900K (non-capital expenditures).

Comprehensive knowledge of the software development lifecycle from

Initiation to Closeout (based on the Project Management Body of

Knowledge with IBM and Sprint).

Skilled facilitator and negotiator of requirements, scope

management, service-level agreement plans, and end-state delivery of

IT systems.

Effective in leading unit and system test cycles of applications to

assure high-quality deliverables.

Proficient in training field sales teams in product knowledge and

"enhancement marketing".

Expertise in Microsoft Office Suite, including Visio, Access, and

Project.

Experienced in relational database normalization and SQL statement

maintenance.

Professional Experience

8/10-Present Project Manager (Consultant) Carmel, IN.

Senior Health Lead a small team of Business Analysts to document

Insurance Co. of and provide process improvement recommendations for

Pennsylvania several areas at SHIP, such as Finance, Information

Technology, Legal, and Operations.

Provided weekly project status presentations to

project sponsors (vice-presidents of Finance and

Operations).

Served as the company point of contact for an

initiative to document all business processes for

audit and regulatory purposes.

4/10-8/10 Sr. Business Analyst (Consultant) Indianapolis, IN.

Wellpoint/CSC

Interfaced with multiple Wellpoint Directors,

Project Managers, and Engineers for objective

analysis of 50 IT projects as a baseline analysis

on a LEAN IT/CMMI initiative.

Gathered requirements, updated project timelines

and scope, and provided daily briefings on the

project state, which included metrics.

Served as the business point of contact for the CSC

function point analyst team working with Wellpoint.

Projected workloads for eight analysts, five of

whom were offshore.

1/09-2/10 Project Manager (Consultant) Indianapolis, IN.

Eli Lilly & Co. Managed a group of Test Leads, Technical Writers,

and Business Analysts for multiple IT releases for

Eli Lilly (GBIP).

Managed work resources with varying project

timelines.

Interfaced with multiple groups (HR, Security, and

Supply Chain management in particular) to capture

and document requirements, deliverables, and

project implementation.

Facilitated bi-monthly "relationship meetings" with

Lilly Directors on project status.

Managed staffing and budgets of 15 consultants.

3/06-11/08 Sr. Writer / Trainer Indianapolis, IN.

Aprimo, Inc. Created the company's first electronic training

portal for worldwide distribution to Aprimo field

personnel as well as customers.

Captured customer requirements for start-up

enablement and designed and implemented classroom

curriculum to meet those needs.

Created the company's first multimedia marketing

campaign for web-site delivery to enterprise

customers.

1/04-1/06 Sr. Business Analyst / Trainer Kansas City, MO.

H&R Block Collaborated with senior management to lead a

training initiative to build the company's first

electronic training for 60,000 field and World

Headquarters associates for payroll and human

resource applications (PeopleSoft in particular).

Gathered requirements, created use cases, and

developed design and delivery documents.

4/01-3/06 Business Analyst 3 (Consultant) Overland Park, KS.

Sprint Implemented a Project Management Office to audit

project managers to achieve 100% compliance on

phase deliverables (based on the Project Management

Body of Knowledge).

Lead a team of 8 developers and testers to replace

legacy Finance applications for Sprint affiliate

customers.

Provided end of project executive summaries and

recommendations for Finance VP's as well as other

project stakeholders.

5/97-2/01 Senior Writer / Trainer Indianapolis, IN.

IBM Managed phase deliverables for projects integrating

IBM network applications with Hewlet-Packard (HP

OpenView).

Lead a localization project consisting of seven

writers.

Gathered requirements and managed project scope in

regard to developer toolkits (SDK).

Developed curriculum and classroom training for

consulting engineers who engaged customers on-site.

1/92-5/97 Senior Writer Champaign, IL.

Computer Developed installation and operation manuals for

Sciences Corp. switch management applications that process call

detail records.

Managed other writers to develop online help

applications.

Education

2001-2003 George Washington University Washington, DC.

Certificate, Project Management

1990-1992 California State University Fullerton, CA.

Certificate, Scientific and Technical Writing

1984-1988 University of California Irvine, CA.

Bachelor of Arts, English

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