Customer Service Data Entry

Rebecca V. James

*** ********* ****** **

West Palm Beach, FL 33401

Phone 561-***-****

E-mail ***********@*****.***

Objective: To obtain a position in information technology that offers the

opportunity to use my expertise in network administration and email

deliverability.

Skills & Qualifications:

Very Experienced in email deliverability and best practices

Proficient in all Office Suites

Detailed knowledge of all Windows 98+ and OSX+ operating systems

Basic knowledge of Windows Server 2000 & 2003, including Active Directory

Linux administration skills, including mail, data, and web servers

Advanced knowledge of computer hardware and networking

Superior web development skills

Accelerated learning of technological equipment

Practiced in Adobe Acrobat 6.0+

Great customer service skills

Typing speed: 60 - 70 wpm. Excellent 10-key typing skills

Professional Experience:

2007 - 2010 Tycoon Publishing,

LLC Delray Beach, FL

Network Administrator

Maintained our internal network including 3 onsite servers, over 20

laptops, all printers, and all cable runs.

Responsible for all email deliverability and best practices for a mailing

list of over 200k. Brought the bounce rate down from over 8% to nearly 2.5%

in 3 years.

Responsible for all tech support customer service for over 5000 paying

subscribers. This included remote desktop support, general phone support,

and email.

Scheduled, setup, administered, edited and posted over 4000 hours of video

webinars online, working with many different editors for the newsletter.

Responsible for negotiating contracts with all external vendors, including

Rackspace, Lyris, Goodmail, and ReturnPath.

Setup a streamlined internal helpdesk ticketing system. This centralized

all internal requests and allowed our small tech team to deal with many

more issues.

Ran the tech side of our affiliate system (DirectTrack) for nearly 2 years,

coordinating with our VP of Business Development and CFO to make sure

everything ran smoothly.

Maintained offsite office networks in 3 different states.

2005 - 2007 BMV

Inc Boca Raton, FL

Lead Web Developer, Assistant Network Administrator and Developer

Designed and maintained multiple web applications across all browsers.

Lead Help Desk tech for server, computer, phone, and printer

troubleshooting.

Set up new hire information, such as domain logins, program logins, and all

email addresses.

Order all necessary equipment as needed including ink, toner, computers &

monitors at the best prices possible.

Prepare presentations to the CEO regarding departmental progress.

2003 - 2005 NASBA

Nashville, TN

Credential Evaluator

Also: Tech Support/Customer Service/Data Entry/Mail Processing Clerk

Tech Support including:

Desktop troubleshooting

Networking help

Microsoft Office Suite troubleshooting

Also: Credential evaluations, Data Entry, Credit Card Processing, Customer

service by phone, Mail Processing and Filing, Troubleshooting, Training,

and Special Projects.

Education:

March 2005- March 2007 ITT Technical

Institute Ft. Lauderdale, FL

AAS - Computer Networking Systems - Graduated with Honors

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