Project Manager Management
Resume:
Sherraine M. Houston, MS, Masters certificate in PM
*********@*****.***
**** ********* *****, **********, ******* 30009
Phone: 404-***-****
[pic]
PROFILE:
An experienced Information Systems professional with more than ten years of
IT and Project Management experience leveraging best PMBOK practices.
[pic]KEY ACCOMPLISHMENTS:
. Successfully managed the conversion project to migrate client's thirty-
seven year old legacy system resulting in 25% cost savings in software
consulting services.
. Hands on programming and system setup in addition to working closely
with management and vendor management to plan and coordinate resources
programming and delivering an on-line internet presence that allows
students to submit applications on-line.
. Coordinated seamless hardware installation for government agency's new
office space with team of 15 staff members completing the installs
four days ahead of schedule.
. Instrumental in building and maintaining strong client relationships.
SKILLS/COMPETENCIES:
. Extremely computer literate with expert working knowledge of MS Office
(Excel, Word, and MS Project).
. Strong management skills with firm negotiation, planning an
organizational ability.
. Excellent ability to grasp new applications with strong aptitude to
learn.
. Excellent analytical and service delivery skills with ability to
organize.
. Detailed oriented with strong work ethic with strong customer service
orientation.
. Strong verbal and written communication skills, presentation skill,
and ability to work independently.
. Masters of Science degree, Information Systems Management
WORK EXPERIENCE:
Assistant Project Manager/PIO
Atlanta Infrastructure Manager, Atlanta, Georgia 30316
January, 2010 - Current
. Lead and built a strong team; fostered relationships with staff.
Collaborated with management, and networked with groups throughout the
Company.
. Superior presentation and communication skills ensuring policy and
procedures were implemented.
. Responsible for tracking budget and submitting daily Logs, weekly
compilation report and monthly project reports and attending periodic
community meetings.
. Manage customer expectations throughout the delivery while managing
scope and project profitability issues.
. Consult with management/review project plans determining goals, time
frame, budget and risks to complete project.
Project Manager and Coordinator/ IT Consultant
GBHEM Office of Loans & Scholarships, Nashville, Tennessee 37204
December, 2007 - September, 2009
. Work with project customers, project sponsors and project team members
in the planning and execution of large-scale IT projects.
. Excellent ability to work cross-functionally through different areas
of the organization.
. Hands on hardware and software experience with SQL Server 5, Crystal
Reports, ERP database system and Web Server developing and programming
applications.
. Proactively worked with client identifying business requirements and
objectives.
. Balance resources and initiate acquisition of additional resources
that may include vendors, suppliers, and subcontractors based on
budget.
. Provided technical leadership ensuring development of applications to
requirements.
Sherraine Houston
*********@*****.***
Page -2-
. Manage project schedules and contract deliverables delivering on every
commitment made to the client.
. Responsible for the full life cycle management of large IT projects.
This includes supervising, planning and organizing activities as well
as managing the implementation of complex business requirements and
processes.
. Maintained working relationships with client functional areas across
organization building team work.
. Developed time and cost estimates, project plans, managed budget,
prepared and coordinated schedules, maintain quality control.
. Defined/prioritized project requirements operating within a team
setting.
. Developed software applications and technical project documentation
for staff.
. Acts as an expert source of technical, business and functional
information Responsible for leading, planning, managing and directing
multiple complex projects consisting of one or more project teams.
. Communicate with management regarding project status, milestones,
successes, and project risks.
Network Administrator/Robert Half Technology
General Board of Higher Education & Ministry, Information Technology
Department
June, 2007 - December, 2007, Nashville, Tennessee
. Assist with the management an installation of Microsoft Windows Server
and network maintenance.
. Provide Systems Administration support, Administer Exchange server,
supporting MS Outlook setup and configuration, network printer
installs and system backup with Symantec Backup Exec., manager,
SharePoint Server.
. Configured servers, documented procedures and maintained inventory
records.
. Provide on-site support installing and supporting applications.
IBM Company, December, 1984 - October, 2005
IT Specialist/Project Lead
Bethesda, Maryland
. Project Team Leader deploying workstations for IBM new hires and
employee upgrades.
. Delivered on-site support services to external clients and IBM
employees in Maryland, Washington, DC, and Virginia ensuring quality
services delivered to clients maintaining 100% customer satisfaction.
. Provided daily software support to remote locations and managed
hardware deployment projects.
. Provided support and problem determination for IBM compatible laptops
and PCs.
. Provided installation of hardware, software, training and support to
staff.
. Proactively monitors and manages compliance and quality ensuring all
SLAs are met.
. Strong interpersonal skills at all levels including internal and
external communications.
Rexel Corporation Warehouse - US Headquarters Facility
Upper Marlboro, Maryland
. Experience providing support of Active Directory and Citrix
Presentation Server.
. Provide on-site external support at Rexel's corporate warehouse and 69
remote locations throughout the US.
. Provide server administrator support installing and supporting
applications for standardization throughout the Company.
. Experience installing, supporting and configuring applications.
. First level help desk support provided for customers on-site and via
phone support. Remote takeover of client workstations to complete
software updates and deployments.
Sr. Systems Management Integration Specialist, Bethesda, Maryland
. Provide 2nd level support responding to help desk tickets requesting
assistance.
. Troubleshoot, research, and identify solution to resolve software or
hardware problems for clients.
. Document, track and monitor problems to ensure timely resolution.
. Use Microsoft Project to track project tasks and prepare monthly
reports for management review.
Sherraine Houston
*********@*****.***
Page -3-
. Manage deployment and configuration of laptops for all new hire
employees of the IBM Company in the Washington metropolitan area.
. Expert level knowledge of configuration, deployment, and
administration of local and wide area networks in a complex production
environment.
. Experience resolving software application issues that arise with
applications and 3rd party applications.
System Team Lead, IBM Corporation, Washington, D.C.
. Team Lead in the deployment of Windows platform providing technical
support to the IBM Vice President of Governmental Programs, visiting
IBM executives and staff.
. Ensures delivery of support from implementation planning to post-
implementation support and issue resolution across all functional
areas.
. Responsible for coordination, deployment and monitoring of
installations and software upgrades.
. Defined requirements and provided analysis on implementation of
technical and hardware solutions.
Sr. Electronic Delivery Specialist, Washington, DC
. Responsible for delivering the standard software platforms and
applications for IBMs Marketing and Sales organization.
. Systems Administrator for application server and print servers
providing on-site support for hardware and software problems.
. First levels of contact for hardware and software problem
determination ensuring SLAs are met.
. Managed network, servers and maintenance of LAN closet, applying
Windows security patches as needed.
. Experience supporting Windows 2000 - Windows 2008 Operating systems
. Systems administration expert setting up user accounts and application
security for users.
. Performed maintenance and tuning and performance monitoring of
servers, applications and databases.
. Responsible for testing and installing Windows security patches and
updates as well as JDE business applications patches, tool releases
and service packs.
. Assisting with disaster recovery and documentation and participating
in annual disaster recovery tests.
Other Skills/Software
Lotus Notes, Lotus Notes Systems Admin, MS Exchange, Data Communications,
XML, Data Replication, SQL Server 2005, Crystal Reports, Citrix, MS Office:
MS Excel, MS Word, MS Access, Lotus Suite, JD Edwards, Java
EDUCATION:
American University, Washington, DC, M.S., Information Systems Management
University of Maryland UC, College Park, MD, B.S., Business Management-
Marketing, Minor: Education
George Washington University/ESI, Intl., Project Management Professional,
Certified
PROFESSIONAL TRAINING:
PMI Exam scheduled - completion date: 12/2010, Project Management
Professional, Seven Habits of Highly Effective People, Effective Listening,
Effective Negotiating
AWARDS:
IBM GSA Contract Award: Providing support for winning GSA Proposal - 1985
& 1986
IBMs Vice President of National Federal Marketing, Regional Manager's Award
- 1987
IBM "Means Service" Award (awarding the best employees of the company) -
1991
IBM Suggestion Award (electronic inventory process for recording Company
assets) - 1990
IBM Informal Awards (providing outstanding support to customers and peers)
- 1999 - 2005
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