Quality Assurance Training
Resume:
LESLIE A. DOUGHTY
** ********* **** *********, *** Hampshire 03054
603-***-**** ***********@***.***
Experienced Professional Technical Trainer and Technical Writer
_____________________________________________________
SUMMARY OF QUALIFICATIONS
Training:
o Technical Instructional and Curriculum Design, Development and
Implementation
Certified IPC Technical Trainer - Electronic Assembly and Cable Wire
Harness Assembly Criteria, ISO 9001
o Managed and Developed National corporate Software Training Program
o Electronic Health Records Training Design and Deliver
Documentation:
o Recipient, Price-Waterhouse Documentation Award
o Delivered Senior Executive Management Sales and Product Presentations for
new and existing clients in the U.S. and Canada
o Write, Edit and Publish Business Applications Systems Software
Documentation, End User Manuals, User Guides, Corporate Policies and
Procedures
Quality and Project Management:
o MS Project 2007 Proficient
o Scheduled, Staffed, Budgeted for simultaneous Training Programs in the
U.S.
o Electronic Assembly and Cable Wire Harness Assembly Criteria, ISO 9001
o Military Standard and Medical Electronic Acceptability Criteria
o ESD, 5S, Six Sigma White Belt, MSDS Instructional Design and Delivery
Business Software:
MS Word 2007 MS Access 2007 HTML DreamWeaver
MS Excel 2007 Sharepoint Crystal Reports
FrameMaker
MS Publisher MS Project 2007 WEB EX MS
Outlook
MS Power Point 2007 Acrobat Camstasia Studio
Webinar
Certified Trainer IPC 610, Electronic Assembly Acceptability Criteria; IPC
620 Cable & Wire Harness Assembly Criteria Military and Medical Standard,
ISO9001
PROFESSIONAL EXPERIENCE
Seacoast Career Technical School, Manchester, New Hampshire - 2010 -
Present
Adjunct Instructor
. Design, Develop and Deliver Software Training for:
o MS Office 2007 - Word, Excel, Access, Outlook
o Medical Software - Medisoft, Springcharts, Moss, Electronic
Health Records
o Career Planning and Development
Sanmina Corporation Manchester, New Hampshire- 2008-2010
Quality Assurance Training Manager
o Design, Develop and Deliver Training Programs for ISO 9000 and 1400
Compliance
o Develop Training Programs and Employee Training Plans for Functional
Groups
o Certify /Recertify employees, electrical Engineers and Quality
Engineers for IPC A-620 and IPC A- 610 Quality Standard
o Develop, Design and Deliver ESD, RoHS and 5S Documentation and
Training for multiple facilities
o Design, Deliver Quality Assurance New employee Orientation and Safety
Training
o Training Data Base Oversight and Reporting
GN Netcom, Nashua, New Hampshire 2006-2008
o National Accounts Manager, Business Development
o Designing pre- and post sales and support plans for Telecom Office
Solutions to Fortune 1000 companies throughout the United States and
Canada for VOIP, Hybrid and Digital Phone Systems and peripherals
Comcast Cable, Chelmsford, Massachusetts 2003-2006
Comcast University Trainer
o Design, Deliver and Evaluate Training programs for new hires,
employees, and supervisor for Broad Band Internet, VOIP Phone systems
and High Definition Cable services and systems.
United States Senate Manchester, New Hampshire 2000-2003
Public Relations Liaison
o Served as the Senator's in-state representative in meeting with
Business, State and Municipal leaders
o Traveled throughout the state to address EPA issues, analyze needs
and seek solutions for environmental issues, business
revitalization, redevelopment and Federal Highway Project Grants
o Analyzed complex hi-tech U.S. Dual Technology Trade Policies on
behalf of N.H. Businesses
Northrup Grumann -Litton Computer Services Lexington, Massachusetts 1981-
2000
Manager, Software Documentation and Training
o Managed $ 1 Million Budget and a professional staff of 12 technical
writers and trainers
o Supervised the Design, Content, Writing Style, Editing, Distribution
and Packaging of all End User Business Software Manuals and National
Seminar Training Program for 10 mid- to large defense industry
businesses
o Approved staff work, performed staff evaluations, determined annual
increase awards
o Designed and coordinated the production and distribution of Annual
Human Resource Employee Benefit Statements
o Write, Edit, and Coordinate Approval Cycle with Senior Corporate
Management all Corporate and Division Policies and Procedures
o Deliver Client Site Product Presentations to Senior and mid-level
Management throughout the U.S. and Canada
o Provided Sales and Customer Support Product Training for all
integrated Business Software Systems including: Human Resources
. Payroll Processing
. Finance and Accounting
1 Budget Planning and Forecasting
. Project Management and Reporting
o Awarded: Price - Waterhouse Cooper Award for Documentation
Excellence
o Education: Rhode Island College
B.A English
o M.Ed. Education
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o References Available Upon Request
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