Sales Customer Service

Jean-Lucien (John) Rudaz

612-***-**** *******@*****.***

**** ********** ***. ***** **. Louis Park, MN 55416

Driven salesperson with proven organizational, prospecting, and

communication skills.

Competencies

Key Account Management Consultative Sales

Brand Positioning/Downstream Marketing

New Product Launches Provides the voice of customer

Relationship Management

Career History

International Sales Representative at Cardia, Inc (less than 25 employees).

Eagan,MN and Paris,France

May 2007-June 2010

Responsible for selling cardiac implants abroad (more than 90 percent

travel required). A highly technical product that was sold to end users.

Cold called, networked, and presented product in order to grow revenue and

marketshare.

Targeted hospitals, physician practices, cath labs, doctor's office, and

pharmacies.

Responsible for clinical support and training of all physicians and for

bringing appropriate devices and literature to cases.

Supplied 24/7 support for last minute cases and ready to answer any

technical questions.

Maintained up-to-date knowledge on competitive products and marketplace.

Provided support and coordination for shipping, receiving, customer

inventories, and account management.

Provided the voice of the customer to engineers and managers.

Accomplishments at Cardia Inc.

Set new sales records (monthly units sold) in of June 2008, September 2009,

and January 2010, and quarterly sales record in Q1 2010 and exceed

management expectations.

Increased market share and profitability (2007 to 2010) in a competitive,

complex, and new sales territory.

Team player who grew renevue and market share outside of sales territory as

well.

Grew and maintained relationships with key opinion leaders, top users, and

as well as smaller accounts.

Partnered with physicians and created new accounts and markets (averaged 10

presentations a week, 5 cases, and 20 cold calls). Earned top salesperson

multiple times.

Successfully guided inexperienced physicians and distrubutors.

Successfully launched and transition customers to new products and

sucessfuly managed product issues.

Built and fostered relationships with nurses, purchasers, and pharmacists.

Internship at Hennepin County Commissioner Office

Minneapolis MN

Worked for Commissioner Dorfmann doing various administrative task

March to June 2005

Customer Representative at Franklin National Bank(Temporary Hire)

Minneapolis MN

Completed various administrative and customer service tasks.

April 2007 to May 2007

Education

Completed BA in Political Science and Business Management at the

University of Minnesota, August 2006.

Completed Wilson Learning Counselor Salesperson Seminar in May 2007.

Other Skills and Attributes

Excellent computer skills and very proffecient with MS Office, CRM

Sotfware, and open source software.

Always ready to learn new things, and a firm believer in continuous

improvement.

Executes duties with the utmost professionalism and confidentiality.

Contact this candidate