Customer Service Manager
Resume:
SHARI M. MICKLEBORO
MARLBORO, MA 01752
***********@*******.***
Operations /
Marketing Manager
A builder of high performance teams and a natural Team Leader, Mentor, and
Motivator who thrives in environments requiring leadership through personal
example. Proven management skills utilized in driving profitable and cost
effective collaboration between field level personnel and first line
management to achieve multimillion-dollar revenue streams.
. Profit- and safety-minded manager with keen business acumen directed to
consistently developing market-expansion, cost-reduction, and profit-
generation initiatives.
. High performance leader with a successful record of accelerating and
sustaining sales growth year-over year to drive top line revenues by cost
containment, effective human capital management and outstanding
leadership.
CORE COMPETENCIES
Marketing & Promotions Initiatives . Public Relations .
Product Rollout . Cost Reduction
Operations Management . Financial Analysis . Profit Building .Safety
Regulations
*Business Development * Sales Performance &
Reporting *Customer Service
*Recruiting * Team Building * Employee Relations
*Inventory Management
EXPERIENCE
Exxon-Mobil 2010 - Present
Manager of Operations North East Division Massachusetts
Direct site management of the overall site operations through building and
coaching a team of employees that consistently and safely deliver a fast,
fresh, friendly customer experience. Contributing to retail performance by
executing promotions, ensuring adequate staffing levels, supervising
completion of daily activities and constantly interacting with customers.
Other areas of responsibility include managing vendor relationships,
monitoring site financial and operational performance, achieving site
profitability goals.
Lowe's 2009 - 2010
Department Manager Administration/Customer Service Hudson,
Massachusetts
Direct front end management providing supervision to employees in
department, provide feedback and ensure employee's performance, planning
and appraisal reviews, ensuring maximum productivity. Responsible for
performing functions of a Department Manager of Customer Service, Employee
Relations, Record Keeping, Safety and Security, Training and
Communications, Daily Cash Management and Inventory Control, Scheduling,
ordering of Store Supplies.
Sunoco, Inc. 1989 - 2009
Area Operations Manager North East Division 2001- 2009
Directly managed a geographical territory comprising 7 to 15 retail sites
locations, approximately 90 to 100 full time employees and 10 to 15
location managers. Directed personnel in meeting sales and marketing goals
set by corporate management, while ensuring compliance with all sales
procedures. Developed and implemented strategies and plans with respect to
pricing, volume, image and retail execution to achieve corporate goals.
Inventory Management responsibilities included all product ordering, price
merchandise (including wholesale grocery and gasoline), monitor Stay
competitor pricing and monitoring of inventory turns and appropriate
display changes.
Personnel Management duties included the recruitment, interviewing and
hiring of facility employees, as well as ensuring adherence to safety and
company policy and procedures
. Utilizing effective management techniques, consistently led territory
to achieve combined sales of $5,000,000.
. 2003 & 2005 "Diamond Club Incentive Award for Excellence" for
outstanding leadership, growth and profitability.
General Facility Manager New York Division 1989 - 2001
Managed personnel, inventory, accounting, security and general operation of
several A-Plus Mini Markets. Performed retail accounting functions and
prepared monthly sales reports and maintained payroll and time records.
. 2001 Store Excellence Award for being the "Best of the Best" for
image, profitability and excellence.
EDUCATION
A.A.S.
Degree in Business
Cayuga Community
College, Auburn, NY
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