Quality Assurance Insurance
Resume:
Pauline Martin
Carlsbad, CA *2011
**********@*********.***
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Summary
I am a results-oriented Business and Analytical leader with:
. 8 years bookkeeping experience for a property management company
. 3 years of experience in relational databases that impact enterprise
management software
. 10 years of experience in Personal Lines Insurance
Professional Experience
PROPERTY MANAGER/BOOKKEEPER 2002 - Present
JANE CORNISH, San Diego, CA
. Review properties and generate cost analysis for potential market
expansion
. Keep records of financial transactions and reconcile accounts
. Generate accounting and maintenance reports
. Keep informed about State regulations and changes
BUSINESS ANALYST 2000 - 2002
INSPIRE INSURANCE SOLUTIONS, San Diego, CA
. Analyze business requirements and develop specifications
. Perform regression testing
. Perform quality assurance for rate changes
. Participate in model office testing, presentations and implementation
. Develop documentation for users
RESEARCH AND DATA ANALYST INTERN, 1998 - 2000
SAN JOSE HISTORY MUSEUM AND PALOMAR COLLEGE San Jose and San Marcos, CA
respectively
. Develop queries linked to system infrastructure that automated several
"raw" data census reports
. Document procedures to run queries and format results
. Design and maintain data entry screens based out of Microsoft Access
RISK MANAGEMENT SPECIALIST, 6/86 - 6/96 1986 -1996
ALLSTATE INSURANCE, Phoenix, AZ
. Serve Western states clientele and insurance consumers on multiple
product lines
. Top performing Consultant that generated growth and profitability for
targeted markets
. Partner with Sales Agencies to improve overall performance of
insurance office
. Extensive analysis around competitor and demographic data for continued
research of new and revenue generating products
. Respond to inquiries from the Department of Insurance
EDUCATION
BSBA, University of Southern California
Access, SQL, Programming in C classes, De Anza College
Statistical Analysis, MiraCosta College
QuickBooks User Certification
Real Estate Sales License
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